Senior Manager, Learning Delivery

Full Time United States - North Carolina - Charlotte Posted 05/04/2021 Areas of interest: L&D/Training Requisition Number: 280670BR HTR600
The Senior Manager, Learning Delivery is responsible for providing a variety of different modalities including L&D team in order to optimize how both facilitated (classroom and virtual classroom) and non-facilitated interactions (e.g., Video/Audio, Online Forum, Branched and Decision eLearning, Gamification) engage adult learners. The leaderensure the team have assignments and work is balanced across resources to optimize deployment for the business. The Senior Manager, Learning Delivery maintains an assigned, one-on-one relationship with L&D resources and provides career coaching and development to help build their L&D specialties ensures quality of staff deliverables and compliance with Customer Operations L&D performance goals.

This position supports the leadership team by helping to organize and conduct internal reviews prior to sharing outputs with internal customers. The Senior Manager, Learning Delivery supports the collection, analysis, and reporting of learning metrics to recommend improvements.

The Senior Manager, Learning Delivery also acts as an individual contributor when necessary, providing targeted specialized support in either facilitated and / or non-facilitated learning development and delivery efforts. This position takes on assignments within area of expertise/specialization to ensure full resource coverage across all initiatives.

Optimize utilization across the assigned L&D specialized resource population by making staffing decisions in support of intake prioritization. Propose assigned practitioners with current or near-term availability to assignments that align with their skills and abilities, and/or professional goals.

Manage the Learning Experience and help team members understand their roles. Maintain a comprehensive understanding of all L&D technical services and operations.

Advise Managers and Learning Experience team members on how best to navigate and engage in the resource management processes, and make recommendations for improved learning outcomes. Resolve conflicts to the satisfaction of all parties, which may include identifying creative alternatives and negotiating with peers and leaders.

Work closely with Tools, Reporting and Quality teams –regarding trends, forecasts, and opportunities for improvement, and areas of concern.

Maintain knowledge of relevant learning programs for assigned specialized resource population and recommend appropriate and relevant training and knowledge content to support employee development.

Skills/Abilities and Knowledge
  • Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce required outcomes.
  • Demonstrated ability to prioritize, organize, and assign staff effectively in order to manage multiple initiatives to meet deadlines.
  • Demonstrated ability to creatively solve problems while working under pressure.
  • Ability to show good judgment, take initiative, and make decisions to accomplish job duties
  • Demonstrate an ability to work closely with peers to ensure successful learning and business outcomes.
  • Experience delivering one or more of the following capabilities: Video/Audio, Online Forum, Branched eLearning, Decision eLearning, Gamification.
  • Driven, focused, and highly data-oriented; the candidate must drive towards the L&D performance outcomes, but also must recognize when the plan needs to be adapted.

Related Work Experience
7 + Years - Facilitated / Non-Facilitated Learning experience
3 + Years - Front-line management experience

Bachelor’s degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications in multiple L&D disciplines. Master’s Degree preferred but not required.

Skills/Abilities and Knowledge

Management or business consulting experience
Resource management experience
Telecommunications experience

Related Work Experience
Relevant corporate experience in a large Fortune 100 company

Masters degree

Office environment

Travel as required
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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