Sr Mgr, Learning DeliveryApply Now Date posted 09/10/2019 Requisition Number: 249002BR Location: United States - North Carolina - Charlotte Area of Interest: Customer Operations Position Type: Full Time
The Senior Manager, Learning & Development is responsible for managing a cross-functional team of Learning & Development (L&D) professionals to provide a variety of different learning solutions in order to optimize the learning experience and drive impact. These solutions include, but are not limited to, facilitated (classroom and virtual classroom) and non-facilitated interactions (e.g., Video/Audio, Online Forum, Branched and Decision eLearning, Gamification), Knowledge Management and
Communications targeted to deliver accurate information to our learner audiences as well as teach both new and recursive skill development.
The successful candidate for this position will ensure the team members have assignments and work is balanced across resources to optimize deployment for the business. The Senior Manager maintains an assigned, one-on-one relationship with L&D resources and provides career coaching and development to help build their L&D specialties ensures quality of staff deliverables and compliance with Customer Operations L&D performance goals.
This position supports the leadership team by helping to organize and conduct internal reviews prior to sharing outputs with internal customers. The Senior Manager, supports the collection, analysis, and reporting of team metrics to recommend improvements and to coach staff members.
The Senior Manager also acts as an individual contributor when necessary, providing targeted specialized support in either instructional design, knowledge content or technical writing. This position takes on assignments within area of expertise/specialization to ensure full resource coverage across all initiatives.
MAJOR DUTIES AND RESPONSIBILITIES
Skills/Abilities and Knowledge
7+ Years Instructional Design and/or Knowledge Management Experience
3+ Years Front-line management experience
Bachelor’s degree in Instructional Design, Adult Learning, Knowledge/Content Management, Business Management, Project Management/Program Management, Sales, Operations, or Communications or equivalent experience/certifications in multiple L&D disciplines. Master’s Degree preferred but not required.
Skills/Abilities and Knowledge
Management or business consulting experience
Resource management experience
Related Work Experience
Relevant corporate experience in a large Fortune 100 company
Travel as required
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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