Full TimeCharlotte, North CarolinaPosted 08/04/2022Business unit: Cable OperationsAreas of interest: IT Services/Support, ProductRequisition Number: 318631BR-3MPD348
JOB SUMMARY This Sr. Product Delivery Manager will be responsible for driving, shaping, and refining the design operations for a dynamic design team here at Charter. Aligning heavily with the company objectives and goals, this leader will be passionate about defining and improving Charter customer and employee experience. The Sr. Product Delivery Manager will play a key role in initiating projects through discovery, ideation, research, problem solving, and design-thinking alongside the product design team, product owners, executives and stakeholders. Most importantly, this role will lead cross-team communication strategies to ensure our technology partners and designers are in alignment throughout the phases of our projects.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience. Develop processes and templates to help product designers work more efficiently and effectively; educate the team and partners on the design process. Drive established project management processes and methodologies to ensure delivery of approved project scope on time and within budget while meeting or exceeding quality standards and customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, conducting quality reviews, and managing functional, quality, timeline issues appropriately. Develop options and recommendations to drive critical decisions. Responsible for tracking key project milestones and adjusting project and/or resource plans as necessary. Ensure project documents are complete, current, and appropriately maintained. Responsible for appropriate communication with all stakeholders and product owners in the delivery of the work effort being managed. Proactively meets with the internal customers of an assigned project to provide project status updates and reporting and to gather project-related feedback. Ensure timelines and quality of third party vendor and internal project deliverables. Responsible for understanding complex, technical projects. Collaborate with cross-functional teams to optimize delivery timelines.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Experience working in or with a product design team Familiar and comfortable with a the design-thinking process Proven ability to communicate orally and in writing in a clear and straightforward manner Proven ability to prioritize and organize effectively Proven ability to define key performance indicators/metrics Proven ability to analyze and interpret data Proven ability to show judgment and initiative to accomplish job duties Proven ability to develop strong working relationships with peers and project members Proven ability to document, prepare, and deliver data-driven presentations Ability to deliver presentations to various levels of the organization Proven ability to manage and control project budgets Proven ability to implement project plans and monitor progress, resource usage and quality Proven ability to conduct risk assessments and develop plans for eliminating or mitigating the risks identified In-depth understanding of multiple project management disciplines In-depth understanding of design, research, and the various roles within a product design lifecycle Word processing, spreadsheet, and project management software expertise
Required Education Bachelor’s degree or equivalent in a technical field or work experience
Required Related Work Experience and Number of Years Project Management experience - 5
PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Knowledge of design tools, such as Figma, Sketch, XD Experience working with UX research teams Experience working with accessibility requirements and accessibility teams Experience working with development teams
WORKING CONDITIONS Hybrid Schedule and Office Environment #LI-RC1 MPD348 318631-3 318631BR
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