Full TimeCharlotte, North CarolinaPosted 08/04/2022Business unit: Customer OperationsAreas of interest: Information Technology, Software EngineeringRequisition Number: 314173BRISY314
JOB SUMMARY This position is responsible for leading design, development and implementation efforts of Pega technologies. In this role, you will use your development and operations knowledge to identify and prioritize issues, find solutions to common problems and mentor and support junior staff to help support our Pega Customer Decision Hub platform. This includes working with our entire engineering organization and Enterprise Architecture.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently supports all efforts to simplify and enhance the customer experience. Take ownership and accountability of the Product/site reliability.
Assist in analyzing code for reliability issues, components, and infrastructure and system level problems.
Work with architects, teach leads, test leads and stakeholders to identify points of failure.
Lead and oversee technical teams in construction of the designed solution.
Lead and improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents.
Responsible for technical oversight and implementation of Pega solutions including supporting Inception and Elaboration to ensure optimal solution architecture and design.
Define the type of alert requirements, exceptions and messages to be monitored that will trigger the alerts and recovery.
Establish best practices for system logging, monitoring, health checks, and recovery.
Define approach for scale up and scale down and ensure Infrastructure provisioning scripts and automation meet required implementation.
Work with QA lead, Tech leads, architects to ensure test automation, security testing is integrated with our Pega Customer Decision Hub and pipeline.
Lead or assist with Root Cause Analyses (RCAs).
Provide critical input into the selection, configuration, and implementation of new and existing technology solutions.
Demonstrate high ownership and ability to drive issues to resolution.
Highly organized and have the ability to juggle many tasks without losing sight to the highest priority items.
Perform other duties as requested.
REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Pega Certified: CSA, CSSA or LDA Advanced experienced with Pega Customer Decision Hub Advanced experienced with managing both physical and Virtual infrastructure Proficient scripting in one or more languages (e.g. Python, Shell, PowerShell, Ansible or Perl) Advanced experience with CI/CD tools (Puppet, Ansible, Jenkins) Advanced experience managing monitoring and alerting tools Prior experience working in an Agile environment Some familiarity with containerized workloads (e.g. Kubernetes, Openshift, TKGI) Skilled in troubleshooting methodologies Must have excellent written and oral communications, including technical documents, and process documents. Requires attention to detail and excellent organizational skills Ability to contribute independently as well as be a team player Advanced experience managing small projects Self-starter, ability to manage tasks with little supervision
Required Education Bachelor's degree in Computer Science or related field, or equivalent experience
Required Related Work Experience and Number of Years Network experience 5+ System Administration experience 5+ Troubleshooting 5+ Container Services 2+ Scripting 3+
Preferred Related Work Experience and Number of Years Experience in building and implementing model-driven, enterprise-level business solutions 5+ CI/CD experience in a customer facing, production environment 1+ Experience as a Site-Reliability/DevOps System Engineer 3+
WORKING CONDITIONS Office Environment On Call support, on a rotation basis
ISY314 314173 314173BR
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