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Systems Engineer III - PeopleSoft

Date posted 09/03/2019 Requisition Number: 242664BR Location: United States - North Carolina - Charlotte Area of Interest: Information Technology Services Position Type: Full Time
Responsible for assisting design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.


Actively and consistently support all efforts to simplify and enhance the customer experience
  • Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
  • Conducts design sessions with appropriate participation from architects and engineers
  • Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
  • Collaborates to creates configuration designs for design and implementation of various environments
  • Creates work effort estimates for new features and bug fixes for use in prioritization and release management
  • Develops core code modules, unit test tools and release notes for enhancements and bug fixes
  • Reviews new development tools, application frameworks and testing tools for functionality / effectiveness
  • Installs, administers, configures and maintains OSS applications including operating systems and related software
  • Provides 'on call' support to resolve OSS application issues after normal business hours
  • Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
  • Works with database administrators to configure, tune and maintain databases in variety of languages
  • Documents systems configurations and upgrades
  • Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
  • Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
  • Perform other duties as requested by supervisor

Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
  • Advanced ability to create detailed documentation to functionally understand new and existing applications
  • Advanced ability to follow and implement established change and control policies and procedures
  • Advanced ability to troubleshoot application problems
  • In-depth knowledge of development tools, application frameworks, and testing tools.
  • In-depth knowledge of OSS applications and software
  • In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
  • Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
  • Knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems

Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications

Related Work Experience
5 plus years Application Development work experience
4 plus years Network OSS application work experience
3 plus years System Administration work experience
3 plus years Database support and development work experience
3 plus years Enterprise Application Integration work experience

Skills/Abilities and Knowledge
  • Experience with PeopleSoft Server Administration, Installation, configuration, and tuning best practices for Tools 8.56/9.2
  • Experience with PeopleSoft Lifecycle Management Tools 8.56 (Application Designer, Datamover)
  • Experience with PeopleSoft Update Manager and Change Assistant for large platform upgrades
  • Experience with Unix Server Administration for Solaris 11 and shell scripting in Korn, Bash, and C Shell
  • Experience with Oracle Enterprise Database and Real Application Clusters installation and configuration version 11g and 12c
  • Experience using/installing Oracle Grid Control/OEM 12c and SQL/database performance optimization tools/advisors within Grid Control
  • Experience with Oracle Super Cluster Hardware
  • Understanding of F5 load balancing, and Secure Socket Layer principles and best practices for PeopleSoft systems
  • Experience using tools like Jira/Chalk
  • Experience with Microsoft Server Administration version 2010 and 2012R2
  • Experience with Microsoft PowerShell scripting
  • Understanding of Tidal Scheduling software or similar
  • Experience with PeopleSoft DPK deployment
  • Experience with WebLogic Server Administration and turning version 10.3 and 12c
  • Understanding of Disaster Recovery and HA (highly available architecture) principles
  • Experience with implementation of external authentication methods for PeopleSoft such as header-injection, guest access, and single-sign on
  • Functional Experience with PeopleSoft CRM processes and SMTP setup
  • Experience with Oracle RMAN, DBUA, DBCA and Transparent Data Encryption.
  • Installation and Administration experience with Oracle Automatic Storage Management (ASM) version 11g and 12c
  • Experience with Oracle snapshot and physical standby database setup and administration version 11g and 12c
  • Experience reading and understanding Oracle AWR reports and diagnosing/troubleshooting/tracing processes within Peoplesoft and Oracle databases
  • Experience creating diagrams using tools like Microsoft Visio

PeopleSoft Tools and Technology Certification
PeopleSoft Implementation Specialist Certification
PeopleSoft Upgrade Specialist Certification
Oracle 12c(11g) Upgrade, Administration, or Advanced Administration Certified Master(Expert or Professional)

Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: HQ452 Business Unit: Corporate Apply Later

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