Customer Service Representative
Cheektowaga, New York
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry
- Career Progression
As tech-savvy problem solvers, Customer Service Representatives – Video Repair make a real difference to their customers and our company. Use your thorough training and understanding of Spectrum video technology to provide the support and repair services that keep people connected and informed. There’s a lot to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you’re eager to learn, this is a role with a lot of potential.
What does it take to be a successful Customer Service Video Repair Representative at Spectrum?
- Problem Solver
- Good Listener
- Tech Savvy
Hear From Our Team
I joined Spectrum to work in a fun environment with great people. I love working here because there is room to grow and succeed, and your hard work is recognized.Shane, Customer Service Video Repair Rep 1, Appleton, WI
I enjoy working with people. I'm good with technology and it helps me expand my knowledge even more. Everyone is always so friendly here. Everyone is always so willing to help out. There are really good benefits and pay too!William, Customer Service Video Repair Rep 1, Garfield Heights, OH
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 03/27/2021 Requisition Number: 276834BR Location: United States - New York - Cheektowaga Area of Interest: Call Center, Customer Operations, Customer Service Position Type: Full Time
We're excited to announce that we've increased our starting rate to $18.00 for this role! We offer an additional shift differential of $0.75/hour for evening work hours!
Start Date: May 24th, 2021
• Complimentary Cable (Includes HBO/premium channels), Internet and Phone Services where available
• 6% dollar for dollar 401K match plus 3% into a Retirement Fund as well.
• Tuition Reimbursement up to $5,250 dollars a year!
• Excellent Professional Growth Plan
Email us at Carolyn.Dubicki@charter.com or Megan.Dorler@charter.com, call Carolyn at 716-558-8909 or Megan at 716-558-8502 or complete your application and assessment below today to launch your career with Spectrum!
11 Weeks Paid Training: Sunday - Thursday 11:00 AM to 7:30 PM
Shift After Training: Evenings and weekend availability required
What to expect in this role:
It's about building relationships and turning the knowledge you gain in training into customer service wins. Our representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
Job Duties Include:
Actively engaging and providing superior service to our inbound customers at our technology communications center
Utilizing problem solving skills to resolve customer questions and concerns
Effectively assessing and troubleshooting equipment issues
What it takes to get started:
The minimum requirements for the Video Repair Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualifications for the Video Repair Representative are:
6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.