Director, Store SalesApply Now Date posted 05/15/2019 Requisition Number: 241119BR Location: United States - Ohio - Cleveland Heights Area of Interest: Retail, Sales Position Type: Full Time
This position will support the Spectrum Store field organization for their assigned region in the development and implementation of sales programs to support channel sales objectives for optimum market penetration at rates consistent with short and long term business goals. Responsible for the communication, oversight and execution of effective sales strategies and tactics to grow Charter’s customer base. Position will develop and partner with field sales leaders on execution of programs designed to prepare and sustain new and existing employees to achieve sales goals and activity metrics.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the client experience.
Execute sales programs and tactics designed to meet or exceed customer growth and revenue projections. Communicate overall plan strategy and requirements to field sales leaders, including monitoring and evaluating results. Provide training to field sales leaders as needed.
Responsible for creating a uniform employee onboarding and sales fostering program in partnership with regional sales leadership, including defining training needs, evaluating metrics and implementing plans. Incorporate best practices and define employee development milestones. Due to the changing needs of the business, this role will also be responsible for consistently and proactively evaluating and updating the programs as needs require.
Work with internal partners to develop incremental requirements to increase employee engagement and sales performance. Identify triggers and solutions to decrease new employee attrition.
Partner with Division sales leadership in identifying the management skills required to sustain sales programs as defined by employee sales success and reduced attrition. Understand current skill level of employees and assesses the skills required to meet future business goals.
In partnership with Corporate and Division senior leadership, determine delivery, communication, and assessment plans for sales programs created and any training/management tool and concept deployment needs. Manage project plans, timelines and deliverables to meet needs of the designated audience.
Provide input to the Corporate Sales Operations Training Team and Regional sales leaders on employee learning strategies and assists in the execution of the learning and performance strategy roadmap. Participate in training sales leader events as needed. Contribute to training process improvements as needed.
Establish high-level as well as tactical relationships with key internal/external stakeholders, including marketing and product teams. Partner with cross-functional teams towards the launch/promotion of new solutions designed to resolve complex sales challenges, increase efficiency, improve productivity and reduce business risk.
Spend significant time in market visiting sales locations, shadowing employees and attending regional and employee sales meetings.
Understand existing and proposed business processes, policies and procedures and plans solutions that are strategically aligned and benefit the Spectrum Stores organization.
Proactive and ongoing collaboration and coordination with Field and Corporate Leadership teams on other projects and programs as needed.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Excellent interpersonal, leadership, presentation and collaborative/consensus building skills to work effectively with teams throughout the organization
Ability to motivate others and deliver an excellent customer experience
Ability to prioritize, organize and manage multiple projects and tasks
Strong listening, problem solving and out-of-the box thinking skills
Possess a business understanding and working knowledge of the mobile/communications industry, systems and networks, as well as current and emerging technologies and standards
Demonstrated ability to leverage tools and technology to design, deploy and determine the effectiveness of sales programs
Ability to recommend materials that address various learning modalities to ensure maximum delivery effectiveness, including but not limited to: PowerPoint presentations for individual or small group instruction, self-study, blended learning, role play exercises, web-based learning, Quick Reference Guides, huddles
Understanding of mobile sales methodologies, best practices and their application in a variety of sales environments including sales process and the life of a mobile sales employee and key performance indicators
Strong knowledge of latest computer, software applications and mobile technology
BS/BA degree in related discipline strongly desired (i.e. Marketing, Business, or related field) or equivalent experience
Related Work Experience
10+ years Sales leadership experience
7+ years Mobile Industry experience
5+ years Experience in development of sales training content
Travel up to 80%
Valid driver’s license, satisfactory driving record with company required standards
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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