Full TimeColorado Springs, ColoradoPosted 01/20/2022Business unit: Customer OperationsAreas of interest: IT Management/Project Management, ProductRequisition Number: 301701BR-2MPD633
JOB SUMMARY The Sr. Manager of Speech & Natural Language Analytics provides oversight and leadership to develop the next generation of Speech Analytics. This individual will design the strategy for augmenting existing speech analytics technologies. By bringing expert knowledge of Natural Language Processing (NLP) and cloud based environments this individual will implement a go-to-market strategy and drive the design of a scalable infrastructure, bringing transcript based analytical services across more than 150M calls per year.
A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment.
MAJOR DUTIES AND RESPONSIBILITIES Responsible for designing collaborative and scalable infrastructure models, teaching and contributing to meaningful testing, and driving integration of newer technologies with existing speech capabilities.
Partner with internal groups such as telephony operations, data science, technology operations, and other teams to successfully design, build, and measure use cases.
Train organization and evangelizes tools to ensure consistency / accuracy and builds organizational capability for self-serve data retrieval and analysis to scale actionable insights
Deliver results while performing within an Agile methodology
Evaluate customer end-to-end journey and experience
Present data and insights at relevant forums
Perform other duties as requested
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge
Experience leading teams of data analysts and data scientists
Strong ability to analyze, interpret and present data
Strong skills with SQL
Great understanding of design and implementation practices in Tableau desktop and server
Knowledgeable of Agile development methodologies
Strong understanding of advanced analytics processes and reporting design principles
Track record of managing complex and diverse projects
Strong business acumen and sense of urgency to achieve business results
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
A proven track record in managing development within a variety of technology stacks
Good working knowledge of development strategies, project management and business and technical consultancy
Ability to adapt, learn and continue to expand in Cable and IP product and system knowledge
Previous success in management of peer groups, to achieve team objectives
Proven track record for strong problem resolution techniques, ability to find solutions
Strong presentation tool skills including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers a must
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to communicate with all levels of management
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Ability to read, write, speak and understand English
Education Bachelor's degree in Computer Science, Engineering or related field; Relevant Master’s degree preferred, but not required
Related Work Experience 6 + Years - Telecommunication industry leadership experience 5 + Years - Experience in a customer facing products/services environment 5 + Years - Experience working within a data platform/data analysis environment 3 - 5 Years - Managing complex projects
WORKING CONDITIONS Office environment Some travel required MPD633 301701-2 301701BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $107,600.00 to $191,200.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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