Customer Service Internet Voice Repair
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry
- Career Progression
As tech-savvy problem solvers, Customer Service Representatives – Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There’s a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
What does it take to be a successful Customer Service Internet/Voice Representative at Spectrum?
- Team player
Hear From Our People
There are so many reasons why I enjoy my job. The variety of schedules help with work-life balance. It’s okay to not know everything, but you get the opportunity to learn all you need to know. I love the people I work with across the company. I work with an awesome, talented, funny, dedicated group of people. There are also amazing benefits. The learning environment is hands-on, the work environment is fast-paced, and I get to help others.Tiffany, Rep 1, Customer Service Internet/Voice, Louisville, KY
Entering the Spectrum family was the best thing that could have ever happened to me! Since the beginning of my career, the experience has been phenomenal. From management and team members all the way to the customers, the support has been there. I have never worked for a company with such a friendly and motivated environment. Being a part of a growing company that cares so much about my success makes me feel one step closer to my dreams!Brene, Rep 1 Customer Service Internet/Voice, Bridgeton, MO
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Billing Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 05/15/2019 Requisition Number: 241543BR Location: United States - Ohio - Columbus Area of Interest: Customer Service, Information Technology Services Position Type: Full Time
Time: 10AM - 6PM
Location: 1015 Olentangy River Rd, Columbus, OH 43212
At A Glance
Are you eager to learn and ready for a new challenge? No matter your background, our representative training and mentoring programs can put you ahead of the curve on all the latest technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving equipment issues, walking customers through fixes they can do themselves and initiating additional internal support teams when necessary. It’s taking the knowledge you’ve gained and turning it into customer service wins. It’s a strong first step toward a long and rewarding career with Spectrum.
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about a month, taking home full pay for the time you spend learning.
After that, you’ll be able to field questions, process orders, schedule field visits and more. We’ll keep you updated on all our newest products and services with continuing training updates. Our dedicated mentor program and coaching line ensure you have your own support for challenging calls.
We know that the best people to lead are those who have been down the same road before. That’s why most of our supervisors started as Customer Service Representatives themselves; they have learned and grown their careers with us. You too can lead and support your own enthusiastic team. Advancement is a very real and achievable goal.
In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, paid training and time off — we offer free Spectrum products and services, education assistance, child care discounts, and a selection of other programs to help support you and your family.
Minimum requirements for the Customer Service Internet/Voice Representative are:
Ability to read, write, speak and understand English
Minimum Education needed:
- High School Diploma or equivalent
Preferred Work Experience:
- 6 months or more of technical support experience
- 6 months or more working with computers and multiple software applications
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.