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Director, Self-Service Platforms

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Full Time Dallas, Texas Posted 08/25/2022 Business unit: Cable Operations Areas of interest: Information Technology, Leadership Requisition Number: 320999BR-4 MPD737

Company Overview
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)

The Dir, Self-Service Platforms will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). The Dir, Self-Service Platforms will lead a large team of developers and testers and play a crucial role in the development and deployment of all software solutions created. Responsible for developing a high performing team. Success will be measured by the velocity of products launched and customer satisfaction achieved. Responsible for developing a high performing. Success will be measured by the velocity of products launched and customer satisfaction achieved.


Actively and consistently supports all efforts to simplify and enhance the customer experience.

Oversee a highly functional team of 15+ developers and testers, responsible for all aspects of front-end software development for one or more Self-Service applications.

Lead UI software development for customer-facing applications supporting Spectrum customers.

Use metrics and reporting to take action to ensure application health and performance

Leverage continuous improvement processes to achieve high performing delivery teams

Solve customer problems through elegant and functional user interfaces

Hold self and team accountable to software delivery commitments

Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.

Responsible for the technical execution and decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation).

Responsible for the quality and performance of all software solutions created.

Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.

Set objectives to deliver on business and personal outcomes for self and staff

Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions.

Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.

Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.

Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.

Create communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Possess demonstrated technical knowledge of front-end UI development
Hands on experience in architecture, design and performance optimization of customer facing applications
demonstrated understanding and application of software development design patterns
Hands on experience developing software in multi-layered, distributed architecture
Data driven decision making and strong analytical skills
Direct leadership experience working within multiple UI technology stacks including HTM5/JS and mobile
Understands where the customer and industry is going and how our products must adapt to meet those needs
Expert ability to analyze, interpret and present data
Expert ability to manage complex and diverse projects
Demonstrated business acumen and sense of urgency to achieve business results
Demonstrated problem resolution techniques, ability to find solutions
Demonstrated presentation tool skills, including MS Excel and PowerPoint
Demonstrated communication skills, verbal and written, for internal and external customers
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively

Required Education

Bachelor's degree in technical field such as engineering or computer science or relevant work experience

Required Related Work Experience and Number of Years

Experience Leading Complex Projects - 8
Experience in Application Development Process - 8
Team (Direct Staff) Leadership- 5-7
Budget Management - 2-5

Office environment

MPD737 320999-4 320999BR

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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