Full TimeUnited States - Texas - DallasPosted 02/19/2021Areas of interest: Customer Service, IT Services/Support, Network OperationsRequisition Number: 275717BRENO110
The required shift for this position is 1 PM to 9:30 PM or 2pm to 10:30pm, Monday through Friday. Please only apply if you agree to working these hours.
Spectrum Reach (www.spectrumreach.com) grows businesses of all sizes with custom, multiscreen advertising solutions, backed by the power of TV, data, innovation, community experts, and unforgettable creative.
Under limited supervisor, perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the network facilities. Responsible for monitoring initial triage, escalation, and resolution of network troubles within Media and with the NOC and TAC.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform basic network operations functions such as monitoring information on all sites and back haul, identifying
deterioration of components and dispatching / assisting field personnel with repairs.
Handle incoming trouble calls, work closely with engineering, field technicians, marketing and vendors to resolve service
Resolve network problems/faults; escalate as necessary to appropriate parties.
Track and update problems in the trouble ticketing system.
Monitor service levels and take appropriate action to maintain service level agreements.
Monitor traffic patterns to identify potential problem areas and take corrective action to implement short term adjustments
and refer chronic problems to Engineering and Field Tech Ops for a permanent resolution.
Identify alarm correlations and appropriate response actions for future automation.
Provide timely and accurate reports for analysis of the network and Network Monitoring System.
Basic understanding of network operations, Windows and Linux operating systems
Ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools
and resources to resolve the majority of trouble tickets assigned
Ability to troubleshoot, and event/alarm correlation skills.
Knowledge of network topology and TCP/IP.
Knowledge of network operations tools.
High School Diploma or GED required Bachelor's Degree, Technical Institute degree or certificate in Computer Science, Network Management, Information Systems, or other related field or equivalent work experience preferred
Related Work Experience
1 year troubleshooting/surveillance experience
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.