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Senior Director, Self-Service Platforms

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Full Time Dallas, Texas Posted 08/24/2022 Business unit: Cable Operations Areas of interest: Information Technology, Leadership Requisition Number: 320779BR-4 MPD818
Company Overview
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.

This position is eligible to work in a hybrid work model (combination of in-office and remote days)

JOB SUMMARY
The Sr Dir, Self-Service Platforms will play a crucial role in the evolution of the Self-Service Products and Platforms (SSPP) team as we evolve to a more multi-disciplinary, outcome-focused organization. Sr. Director will lead a front-end development and product team responsible for customer-facing websites and apps including Spectrum.net, My Spectrum App and SpectrumBusiness.net. Active role in developing a high performing organization by creating and fostering an iterative and continuously- improving environment.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Responsible for the technical execution and final decisions for all software solutions created (includes product definition, user experience and information architecture, software architecture, software design, testing, automation, analytics and instrumentation).

Deliver software solutions, within budget and pursuant to business constraints.

Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.

Responsible for the quality and performance of all software solutions created.

Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.

Partner with internal and external organizations to receive input and to build alignment on Technical execution of solutions.

Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.

Align team to departmental defaults such as instrumentation, universal design, branding, and experience consistency as well as advocate for deviations from defaults where beneficial to the team.

Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.

Develop processes for cross-functional skills development within team.

Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.

Uphold team operating rhythm to enable data-driven iterative improvement. Ensures that the team is changing and iterating as a cohesive, inclusive unit.

Develop and operationalize a communication plan that ensures alignment with internal and external teams.

Ensure team spending aligns with allocated budget.

Provide written guidance to the Strategy & Operations team for reporting, forecasting and budgeting cycles.

Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Expert on their product and outcome. Seeks learning opportunities and is not above any of the details
Understand where the customer and industry is going and how our products must adapt to meet those needs
Deliver big meaningful changes across the organization through all possible means of persuasion
Expert ability to analyze, interpret and present data
Expert ability to manage complex and diverse projects
Effective business acumen and sense of urgency to achieve business results
Effective problem resolution techniques, ability to find solutions
Effective presentation tool skills, including MS Excel and PowerPoint
Effective communication skills, verbal and written, for internal and external customers
Ability to read, write, speak and understand English
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively


Required Education
Bachelor's degree in Business, Design or Technical field such as engineering or computer science or relevant work experience


Required Related Work Experience and Number of Years
Technical and/or Product Management Experience - 10
Experience leading complex projects - 5
Team (direct staff) leadership - 5
Budget Management - 2

WORKING CONDITIONS
Office environment


MPD818 320779-4 320779BR

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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