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Spectrum Director of Retail Sales

Date posted 10/18/2019 Requisition Number: 251214BR-2 Location: United States - Texas - Dallas Area of Interest: Business Development, Retail, Sales Position Type: Full Time
The Spectrum Director of Retail Sales provides leadership to Retail Sales Channel. Ensures Retail Sales Team contributes to the acquisition and retention of retail customers, resulting in customer and revenue growth.

Responsible for development and oversight of Retail Sales Channel and the ongoing working relationship with Retail partners and Store management

Identify and qualify new sales opportunities through in-depth knowledge of the customer and market, competitive environment in the marketplace and the financial/strategic value of the opportunity

Develop sales plans to meet or exceed retail growth and revenue projections by overseeing the implementation of strategies for selling Charter products and services through indirect distribution channels (retailer/dealer/agent) at the Regional level.

Communicate overall plan, strategy, and matrix requirements to Vice President and Store Regional Directors; monitor, evaluate results and provide detailed status updates

Develop strategic partnerships and manage the relationships with Charter Authorized Retailers to grow effectiveness of retail channel by continuously monitoring trends, opportunities, issues and performing in-depth needs assessments

Represent company in the industry, responsible for growing and maintaining the company’s reputation

Serve as an escalation path for retail sales and internal partners to ensure excellent customer service

Learn and develop further knowledge of new technologies and selling points which includes enhancing expertise in the company’s products and services

Provide input on training content and process based on communication with retail partners, industry best practices or recommended process improvements

Manage retail sales budgeting process and departmental expenditures while staying within budgeting guidelines

Build a high performance team by recruiting, training and retaining the best talent. Support in the recruitment process as necessary

Mentor Retail Managers in leading their teams

Demonstrate company values, foster continuous learning and development, move team forward through change and create a positive work environment where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management

Provide guidance, monitor and manage the enforcement of all Company policies

Skills/Abilities and Knowledge
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
  • Work through complex, enterprise level issues with a methodical approach
  • Possess a self-motivated, competitive spirit and desire to manage and motivate sales team
  • Carry a positive and professional demeanor
  • Detailed orientated with exceptional analytical skills
  • Ability to effectively recruit and manage sales team
  • Knowledge of sales strategies and procedures
  • Knowledge of pricing, contract and billing procedures
  • Travel to multiple locations
  • Knowledge and ability to use computer and software applications
  • Knowledge of employment laws and procedures
  • Valid driver’s license and ability to meet Company’s motor vehicle requirements

Bachelor’s Degree or equivalent work experience

Related Work Experience
8+ yrs.: Sales management experience
10+ yrs.: Cable/Telecommunications Industry experience
5+ yrs.: Program Management experience

Master’s Degree

Skills/Abilities and Knowledge
Expert knowledge of telecommunications products and services
Outstanding leadership skills to function as a strategic business leader able to align with company’s culture and values
Knowledge of sales strata
Advanced knowledge of all functions and related tasks in the area of retail sales environment

Corporate environment
Travel as required, up to 50%

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13544 - North Texas Business Unit: Marketing Apply Later

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