Manager, Business Account Sales

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Full Time Duluth, Georgia Posted 06/18/2024 Business unit: Marketing Areas of interest: Business Planning, Sales, Sales Ops/Support Requisition Number: 2024-35574 SCM565

JOB SUMMARY

The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.


MAJOR DUTIES AND RESPONSIBILITIES

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.
  • Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.
  • Coach to and follow Charter’s Sales Process
  • Works with their sales teams to set sales goals using various systems and tools.
  • Resolves customer complaints or other issues that may interfere with efficient sales operations.
  • Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.
  • Recruit, interview, hire, train, and coach Account executives to achieve sales goals.
  • Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.
  • Ensures that each Account Executive is executing a living territory plan for the assigned area.
  • Manage daily individual rep funnel activity, including contacts, presentations, and sales.
  • Completes all administrative tasks related to all sales activities and ensures account executives do the same.
  • Has a detailed understanding of Charter’s product offerings and value propositions in the markets they sell in.
  • Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.
  • Attend and participate in meetings as established by management.
  • Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.
  • Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.
  • Perform other Prepare reporting as needed.
  • Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Ability to read, write, speak and understand English.
  • Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
  • Valid driver's license with a satisfactory driving record

Education

  • Bachelor’s degree in business marketing or related field or equivalent experience

Related Work Experience

  • Telecomm product/services sales experience - 5 years
  • Business-to-business sales management experience - 5 years

WORKING CONDITIONS

  • Office environment and/or outside environment with exposure to inclement weather
  • Exposure to moderate noise levels

SCM565 2024-35574 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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