Customer Service Representative
East Syracuse, New York
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 95,000+ Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
About The Job
- Full Time
- Level: Entry to Midlevel
- Career Progression
As thoughtful problem solvers, Spectrum Community Solutions Billing Representatives use active listening and effective communication skills to make a real difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
What does it take to be a successful Community Solutions Billing Representative at Spectrum?
- Good Listener
- Problem Solver
Hear From Our People
I didn’t just want a job. I wanted a career somewhere I can grow. The people I work with are motivated, ambitious, and eager to learn, just like me. Great benefits help me prepare for a secure future. Providing technology in this day and age, at the forefront of what people want and need, is an awesome feeling. And when a customer tells me they never before had service like I was able to provide, it feels really good.Joseph, SCS Billing Rep 2
I was already in customer service when a friend told me about openings at Spectrum. The benefits looked great and I heard positive things about the company. And they were true. I have friendly, supportive coworkers — from team members and supervisors all the way to the director, whose open-door policy helps me feel secure and never in the dark. I hope to grow with the company and become a “veteran,” as we call those with years of service. I love mentoring new hires and discovered here that I’m also great at teaching. So maybe facilitating is in my future!Johnny, SCS Billing Rep 2
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A DAY IN THE LIFE
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
Access Discounted Company Services
You have the chance to use company services at little to no cost, where available.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
ResponsibilitiesDate posted 05/24/2019 Requisition Number: 241484BR-2 Location: United States - New York - East Syracuse Alternative Location: United States - New York - Syracuse Area of Interest: Customer Service Position Type: Full Time
The Spectrum Community Solutions Billing & Accounts role is a Billing position that requires the evaluation and discussion of the features and benefits of our products and services to upgrade new, existing, and former customers. This role will focus on establishing rapport and building value on the appropriate solution by educating our customers. Interface with residents & property owners to identify needs and recommend customer solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.
Establish and maintain a high level of customer satisfaction, professionalism and courtesy.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for creating developing long-term relationships with new and existing customers.
Develop customer-centric solutions highlighting product benefits.
Assess needs based on unique customer types and recommend appropriate solutions.
Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
Maintain knowledge of all customer campaigns/pricing.
Understand and explain to customers all products and services.
Answer all customer product and service questions.
Perform other duties as requested.
One year of sales experience preferably selling Voice, Data, and Video solutions
Familiarity with billing systems (ICOMS/CSG)
Ability to respond to customer inquiries in a timely manner
Quick thinker, likes challenges, goal oriented, ambitious, determined and self-confident
Excellent verbal, written and interpersonal communication skills
Ability to communicate in a clear, professional manner
High school diploma or equivalent (required)
RELATED WORK EXPERIENCE
Customer service, call center and/or sales
1 year experience
Variable hours; may include weekends, holidays, and split days off
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.