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Customer Service Sales Representative-Afternoons $18.75/hr

East Syracuse, New York

As thoughtful problem solvers, Spectrum Community Solutions Billing Representatives use active listening and effective communication skills to make a real difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.

  • Full-time
  • Job level: Entry to mid
  • Career progression

About us

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 30 million Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.

Success profile

What does it take to be a successful Community Solutions Billing Representative at Spectrum?

  • Communicator
  • Enthusiastic
  • Results-driven
  • Good listener
  • Multi-tasker
  • Problem solver

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid time off

    Paid vacation, sick and personal time, and holidays.

  • Access discounted company services

    You have the chance to use company services at little to no cost where available.

  • Life and disability insurance

    Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.

  • Retirement savings/401K

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education assistance

    We support continuing education for personal and professional growth.

Responsibilities

Position Type: Full Time Location: United States - New York - East Syracuse Date Posted: Date posted 05/06/2021 Areas of interest: Billing Operations, Call Center, Customer Service Requisition Number: 280360BR CBI161

Hiring Customer Service Sales Representatives
Start date: July 23rd.
Starting Wages: $18.00/hr
Second Shift $18.75/hr

Apply today to start the application process.
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At A Glance
  • Full-time entry-level to mid-level customer service role resolving bulk/multiple dwelling unit customer billing and account issues and upselling additional services.
  • Profile: A positive, flexible communicator and good listener who can multitask to solve problems. Customer Service Sales Representatives use patience and strong communication skills to uncover customer needs, answer questions, and leave a positive impression on every customer interaction.
  • Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on the latest Spectrum technology. Being professional, courteous, and organized helps you establish and maintain positive relationships with your customers. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Community Solutions Customer Service Sales Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Spectrum Community Solutions Customer Service Sales Representatives make a real difference to our community customers and the company. You will learn how to provide over-the-phone support to customers in bulk and multiple dwelling unit (MDU) accounts, including billing, maintenance, activations, packaging, and escalating calls to your support team. You’ll meet regular sales goals by educating customers about service options and upselling to increase the value of their investment. Use your thorough understanding of Spectrum products and services to navigate your way to successful resolutions.

It’s all about learning and growing
This may be new for you, but the journey is all mapped out. No matter your background, our comprehensive, fully paid training (classroom, hands-on, instructor-led, and e-learning) can bring you up to speed on our advanced products and services in about a month. After that, you’ll be ready to field questions, process orders, and more. Continuing updates keep you current on our newest products and services. One-on-one time with mentors and a special coaching line mean you have plenty of support to create smooth and streamlined processes for your customers and yourself.

With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

What it takes to get started
The minimum requirements for the Community Solutions Customer Service Sales Representative role are:
  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Related Work Experience
Preferred qualifications for the Community Solutions Customer Service Sales Representative are:
  • 1 year or more of sales experience, preferably selling Voice, Data, and Video solutions
  • 6 months or more experience working with billing systems


Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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