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Advanced Video Engineer III

Date posted 02/17/2019 Requisition Number: 232213BR Location: United States - Colorado - Englewood Area of Interest: Engineering/Technical Operations, Telecommunications Position Type: Full Time
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

The Advanced Engineering department resides in the Charter Technical Engineering Center (CTEC) facilities in Englewood, CO and oversees the design and architecture of Charter’s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.

Job Summary
This position is part of the Advanced Video Engineering Team that assists in the design, development and implementation of Video systems and applications. This is a mulit-tier design/development & support role that interacts with Supply Chain, Video Product & Video Operations Teams to provide video solutions and tier 4 support for escalated issues. This role will be interfacing with CPE manufacturers, Legacy Guide Providers as well as 3rd Party Application Develpoment Teams to determine design and development requirements while prioritizing system development activities. This individual will also assist in resolving escalated system and customer issues. Duties will include point of escalation of technical issues and providing configuration guidance on video system maintenance best practices.

Major Duties and Responsibilities
Knowledge of legacy cable video systems and architectures
Proven ability to analyze system issues, identify appropriate fixes and leverage external teams to improve/fix the system
Ability to understand current and future product needs and customer expectations, translate to system requirements and develop work plans with cross-domain teams to ensure solutions are implemented, tested and deployed
Understanding of system and software architecture concepts in order to integrate products into existing field systems
Ability to work with and lead cross functional teams including Product, Operations, IT, Care, etc.
Working knowledge of documentation tools like JIRA, Confluence, SWORD, etc. to track issues and defects efficiently
Strong ability to communicate engineering details effectively with non-technical audiences through both oral and written presentations.
Actively and consistently support all efforts to simplify and enhance the customer experience
Evaluates new products, performs system and application problem resolution
Assists in the development and documentation of technical standards
Liaison with Lab to ensure Test Plans are complete and are executed properly
Develops and approves methods of procedure

Knowledge of common cable CPE
Knowledge of system monitoring and logging tools
Knowledge of Cisco and Arris Headend Environments and CAS Systems
Works on projects/ systems/issues of medium to high complexity surrounding video systems planning, configuration and optimization
Provides escalated tier support across organizations and to third party vendors
Works on one or more projects as a project team member, occasionally as a project team lead
Coaches less experienced staff
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor

Required Qualifications
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Knowledge of company products and services

Education
Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
Professional level certification or equivalent work experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Related Work Experience (Number of Years)
5+ years of Engineering or Operations Video Engineering experience

Working Conditions
The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment
Must be able to work in a data center environment (can be noisy due to fans/cooling and temperature controlled to a different temperature then a normal office environment).

Minimal travel required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Corporate Apply Later

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