Full TimeUnited States - Colorado - EnglewoodPosted 04/10/2021Areas of interest: Engineering, Information Technology, IT Management/Project Management, LeadershipRequisition Number: 279207BREGN700
JOB SUMMARY This position is part of the Charter Software Engineering CPE Video Team that manages teams in the design, development and implementation of video systems and applications. This is a mulit-tier design/development & support manager that interacts with Supply Chain, Video Product & Video Operations Teams to provide video solutions and tier 4 support for escalated issues. This role will be interfacing with CPE manufacturers, Legacy Guide Providers as well as 3rd Party Application Development Teams to determine design and development requirements while prioritizing system development activities. This individual will also assist in resolving escalated system and customer issues. Duties will include point of escalation of technical issues and providing configuration guidance on video system maintenance best practices.
ESSENTIAL FUNCTIONS OF THE POSITION Manages a highly technical engineering team, delegating technical responsibilities and monitors the progress of projects. Work closely with various team members during all phases of the development lifecycle
Provide guidance and insight to upper management and procures buy-in on all development activites. Reports progress, including any changes made to plans and production implementations
Oversee and provides input into development and QA testing and reviews test report results, adjusting test requirements as needed. Acts as escalation point for lab issues
Reviews all work produced by the development team and ensures code produced meets company standards
Knowledge of legacy cable video systems/architectures and STB client software and firmware
Proven ability to analyze system issues, identify appropriate fixes and leverage internal and external teams to improve/fix the system
Ability to understand current and future product needs and customer expectations, translate to system requirements and develop work plans with cross-domain teams to ensure solutions are developed, tested and deployed
Understanding of system and software architecture concepts in order to integrate products into existing field systems
Ability to work with and lead cross functional teams including Product, Operations, IT, Care, etc. Set user expectations
Working knowledge of documentation tools like JIRA, Confluence, TestRail, etc. to track issues and defects efficiently
Strong ability to communicate engineering details effectively with non-technical audiences through both oral and written presentations.
Assists in the development and documentation of technical standards, Implementation Playbooks and develops and approved methods of procedure
Works on projects/ systems/issues of medium to high complexity surrounding video systems planning, configuration and optimization
Provides escalated tier support across organizations and to third party vendors
Works on one or more projects as a project team member, often as a project team lead Coaches less experienced staff
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by supervisor
PREFERRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to manage internal, external and overseas technical teams Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to use personal computer and software applications Knowledge of company products and services
Education Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience Professional level certification or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Related Work Experience 5+ years of Engineering or Operations Video Engineering experience 5-10+ years management experience of at least 10 team members
WORKING CONDITIONS Office Environment May work in Lab environment Occasional travel as required
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $101600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.