Director, Infrastructure Software Engineering

Full Time United States - Colorado - Englewood Posted 04/24/2021 Areas of interest: Engineering, Information Technology, IT Management/Project Management, Leadership Requisition Number: 280308BR EGN700
Company Overview:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversee the design and architecture of Charter’s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.

Responsible for directing and managing the software development staff that enhances Charter’s provisioning systems for activation of internet services via DOCSIS/DPOE devices as well as the software code that manages DHCP scopes and prefixes for CPE. Implement and enhance consistent software engineering practices to ensure stable product delivery that is aligned with company initiatives and expectations. Support operations including technical services, code upgrades, and field issues. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product planning, deployment and support.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Leads an innovative, collaborative work team to produce exceptional results delivering the customer experience.

Provides engineering support and direction for new or existing technologies and current operational initiatives.

Leads management of software development for new or existing technologies and current operational initiatives.

Directs quality assurance programs for software development, software solutions, and 3rd party provisioning systems.

Evaluates, in conjunction with all levels of leadership, third party software solutions, code architecture, technical operations, planning of releases, network operations, dispatch, and new product development and deployment.

Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.

Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.

Ensures adherence to company TQA policies.

Leads and participates in succession planning.

Performs other duties as requested.

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge of current software development agile methodologies and practices
Ability to drive multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to organize and delegate work to various levels of management and software developers
Experience leading or managing teams that have successfully delivered software using Java and web technologies
Extensive knowledge of open-source software such as Spring, Hibernate, Apache Commons, Tomcat
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state

Bachelor's degree in engineering or related field, or equivalent experience

Related Work Experience / Number Of Years
Management experience / 5
Software engineering experience / 5
Project management experience / 2

Skills /Abilities and Knowledge

Advanced Knowledge of company products and services
Understanding of DOCSIS/DPOE
Experience working with GitLab
Understanding of CI/CD or DevOps
Experience developing within a Scaled Agile Framework (SAFe) or Scrum Agile

Office environment
Varying schedules in a 24 x 7 Network Center
Exposure to moderate noise levels
Travel as required

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $101600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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