Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
High level individual contributor responsible for providing leadership for the purposes of testing wireless devices, applications, and associated technologies including LTE, 5G, CBRS, DSDS, eSIM, and WiFi. Work with Product, Engineering, and Operations stakeholders and drive a team of Quality Assurance engineers towards certification and sustaining evolution of Spectrum mobile products and services.
MAJOR DUTIES AND RESPONSIBILITIES
•Provide technical leadership for the testing of new firmware, software, and hardware supporting Spectrum mobile voice and data products, and residential 802.11 WiFi AP.
•Collaborate with internal device engineering, product, and operations teams to develop testing processes, methodology, and tools.
•Construct test plans to validate functional, performance, and business requirements provided by product and engineering teams for mobile devices and 802.11 WiFi AP.
•Assess new device and application requirements to determine testing methodologies and to enhance certification test plans.
•Provide technical device expertise based on your strong experience to internal teams.
•Support the deployment of Spectrum mobile devices and software in the production network.
•Triage, debug, document and track issues discovered during testing. Work with development and OEM partners for issue timing and resolution.
•Provide Tier 3 support to operations in order to debug and resolve device issues observed in production.
•Design, document, and implement unique test beds, automation frameworks, and tools to support mobile device, software, and 802.11 WiFi AP testing.
•Implement and deggug new test tools and automation frameworks.
•Support field trials of new mobile hardware and software prior to production certification tests.
•Provide timely and accurate information and status updates to functional leaders.
•Provide day to day leadership, mentoring, and technical guidance to test team members.
Skills/Abilities and Knowledge
•Proven experience providing technical leadership to mobile device hardware and firmware testing teams.
•Strong knowledge of wireless access technologies including CDMA, WiFi and 4G-LTE.
•Excellent knowledge of 3GPP standards (GSM, UMTS, HSPA, LTE), 3GPP2 (1xRTT / EVDO)
•Comprehensive knowledge of modern mobile device internal software and hardware architectures for both IOS and Android based devices.
•High familiarity with testing mobile device features such as MMS/SMS, e911, VoLTE, VVM, CMAS, and FOTA upgrade.
•Working knowledge of end to end mobile device identification, activation, and provisioning systems including (e)SIM, SIM-OTA, and OMA-DM.
•Previous responsibility for the secure handling of pre-release devices.
•Hands on experience testing mobile devices in a lab environment.
•Experience developing device test automation utilizing SCPI, LabView, TCL, PERL, and Python programming languages.
•Experience with QXDM and Accuver test tools.
•Proven ability to lead complex projects working with a large cross-functional team across the different product, engineering, and operations organizations.
•Experienced technical writing skills sufficient to produce white papers, test cases, test plans, design documents, and technical diagrams.
BSEE in Electrical/Computer Engineering or equivalent; MBA preferred.
Related Work Experience / Number of Years
Technology Development & Management /10+
Technology management experience working with the top / 5-7
MSOs, Telco, satellite operators or major wireless vendor in the U.S.
Skills /Abilities and Knowledge
•Expertise with CBRS, 5G, and IoT technologies.
•Operational experience with Octoscope and Spirent test tools.
•Operational experience with 4G-LTE and Wi-Fi deployments.
•Experience with handset manufacturers, network equipment vendors, and/or chipset vendors.
•Knowledge of various Network adjuncts and services i.e. AAA, Diameter, EAP, PDSN, LTE Data, VoLTE, GRE, Soft GRE, L2TP, CAPWEP.
•Experience using protocol communications test equipment and tools (protocol analyzers, CDMA / LTE system simulators, WiFi analyzers and packet sniffers.