Supervisor, Inside Sales
Target Earning Potential (Base + Commission) up to $75,000. With Uncapped Commission
JOB SUMMARY
The Spectrum Supervisor for Residential Inside Sales will oversee an Outbound telesales team dedicated to servicing Spectrum's existing Residential customers and new business acquisition prospects. A successful Residential Inside Sales Supervisor is driven to effectively lead their team to regularly exceed sales quotas by adding new customer acquisitions, bundling company products, and adding primary service units. Our top (Inside Sales) Supervisors are engaged and able to provide exceptional coaching to drive their team’s performance and offer continuous operational improvements.
MAJOR DUTIES AND RESPONSIBILITIES (including and not limited to)
Develop strategy to optimize and maximize sales and increase productivity.
Actively and consistently support efforts to simplify and enhance the customer experience.
Coach, train, and lead your team of representatives to increase productivity and maintain sales goals.
Set goals and objectives for the assigned representatives.
Ensure sales representatives are sufficiently trained in the necessary functions and products.
Design and implement department programs to motivate and recognize employees on a daily basis.
Support recruitment and training efforts to develop and retain a strong sales force.
Effectively manage day to day attendance tracking, policy adherence, escalation resolution, and performance issues.
Effectively utilize operational processes, data, reports, and programs to maximize department, campaign, and individual results.
Exercise multi-tasking skills when volume and workload exceeds expectations.
Interface with other departments through written and verbal communication to identify and implement process improvements.
Perform other duties as required.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
HSD or Equivalency (required)/Bachelor's degree in Marketing, Business, related field or equivalent experience. (Preferred)
Related Work Experience
2+ years Sales and/or Customer Service experience in a MSO or Telecommunications Industry. (Preferred)
2+ years Leadership Experience (preferred)
WORKING CONDITIONS
Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer. Exposure to moderate noise levels.
For more information on Spectrum’s benefits, please click here.
JOB SUMMARY
The Spectrum Supervisor for Residential Inside Sales will oversee an Outbound telesales team dedicated to servicing Spectrum's existing Residential customers and new business acquisition prospects. A successful Residential Inside Sales Supervisor is driven to effectively lead their team to regularly exceed sales quotas by adding new customer acquisitions, bundling company products, and adding primary service units. Our top (Inside Sales) Supervisors are engaged and able to provide exceptional coaching to drive their team’s performance and offer continuous operational improvements.
MAJOR DUTIES AND RESPONSIBILITIES (including and not limited to)
Develop strategy to optimize and maximize sales and increase productivity.
Actively and consistently support efforts to simplify and enhance the customer experience.
Coach, train, and lead your team of representatives to increase productivity and maintain sales goals.
Set goals and objectives for the assigned representatives.
Ensure sales representatives are sufficiently trained in the necessary functions and products.
Design and implement department programs to motivate and recognize employees on a daily basis.
Support recruitment and training efforts to develop and retain a strong sales force.
Effectively manage day to day attendance tracking, policy adherence, escalation resolution, and performance issues.
Effectively utilize operational processes, data, reports, and programs to maximize department, campaign, and individual results.
Exercise multi-tasking skills when volume and workload exceeds expectations.
Interface with other departments through written and verbal communication to identify and implement process improvements.
Perform other duties as required.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
- Ability to lead, unite and motivate the team, providing the best solutions for customers.
- Experience with processes in a sales and customer service environment
- Ability to work independently; highly motivated and detail-oriented.
- Excellent analytical, decision-making, and problem solving skills
- Ability to communicate orally and in writing in a clear, straightforward and professional manner.
- Proactively utilize strong problem solving skills in order to deliver customer-focused solutions.
- Must be able to prioritize multiple projects and tasks and meet tight deadlines.
- Strong decision making and ability work collaboratively with others
- Adaptable to flexible schedules based on business needs
- Ability to use a personal computer and demonstrate proficiency with software applications including Word, Excel, PowerPoint, Visio, Outlook, etc.
HSD or Equivalency (required)/Bachelor's degree in Marketing, Business, related field or equivalent experience. (Preferred)
Related Work Experience
2+ years Sales and/or Customer Service experience in a MSO or Telecommunications Industry. (Preferred)
2+ years Leadership Experience (preferred)
WORKING CONDITIONS
Office work environment where employee may need to be seated for long periods of time while using a telephone headset and computer. Exposure to moderate noise levels.
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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