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ISP Engineer Intern

Date posted 11/23/2018 Requisition Number: 230132BR Location: United States - Colorado - Grand Junction Zip Code: 81505 Area of Interest: Engineering/Technical Operations, Telecommunications Position Type: Intern

Network Operations (NetOps) is dedicated to the quality, reliability and integrity of the network systems that allow us to serve our customers. Here you will be working with bright minds that are the power behind the services that Charter provides.

It's a great time to join the Charter Communications NetOps team. Jump in and make your mark on high profile projects and plans. Take advantage of access to our online learning platforms and mentorship program to grow your skills exponentially.


Assist Inside Plant personnel with basic troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. This includes the installation, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE),

  • Assist with monitor services for quality delivery assurance.
  • Under supervision operate a spectrum analyzer to verify optimum levels and performance leaving ones ISP Facility.
  • Perform all required Performance Testing as needed.
  • Follow “Did I?” checklist and perform daily checks to ensure ISP Equipment functionality.
  • Assist with ensuring the facility is a clean, safe work environment.
  • Under supervision maintain awareness of network activities affecting local elements.
  • Assist with Troubleshoot video
  • Under supervision perform network problem resolution.
  • Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols. Basic set up and operation of legacy headend equipment including but not limited to RF distribution, signal processors, modulators, demodulators, IRD's and IRT's.
  • Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling.
  • Under supervision install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
  • Under supervision install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
  • Under supervision install, align and troubleshoot earth station feed assemblies.
  • Under supervision install and align various types of off-air antennas for VHF and UHF television and radio reception.
  • Under supervision install, test and maintain optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
  • Under supervision Install, maintain, and perform testing and required documentation of emergency alert systems.
  • Perform and properly document with guidance all required Charter Engineering and FCC mandated PoPtesting.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
  • Under supervision perform HE and facility Technical Quality Assurance (TQA) inspections; ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
  • Under supervision maintain and support protocol compatibility standards, develops and implements network enhancements.
  • Under supervision work on projects / systems / issues of basic to moderate complexity surrounding network planning, configuration and optimization.
  • Under supervision utilize ISP Workforce management tools
  • Under supervision perform analog and digital RF channel level measurement and quality testing.
  • Assist with period test equipment and quality of signal throughout the network.
  • Perform other duties as requested by supervisor.

  • Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Capability to lift up to 50lbs
  • Ability to prioritize and organize effectively, work independently and adapt and change to ensure the successes of the business
  • Ability to work while standing 50 - 70% of the time
  • Knowledge of basic mathematics, electronics, and Critical Systems (Generators, Uninterruptable Power Supplies, DC Plant, Valve Regulated Lead Acid Batteries, Critical Cooling Systems, Fire Suppression, Monitoring Systems)
  • Basic knowledge of RF and IP technologies, Video Networking, IP and DOCSIS, HFC design and operational experience

  • Currently enrolled and completing an Associate/Bachelor Degree or Technical vocational program at an accredited University
  • Must have at least a 3.0 GPA or greater in current program

  • Office environment
  • Step ladders, Push, Pull, Sit, Stand, Lifting, ECT
  • Exposure to outdoor weather conditions, Heat, cold, rain, snow
  • Field Work environment
  • Computer room environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Later

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