Technical Support Rep 1(Community Solutions-English/Spanish)
Greensboro, North Carolina
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 95,000+ Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
About The Job
- Full Time
- Level: Entry to Midlevel
- Career Progression
Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
What does it take to be a successful Community Solutions Repair Representative at Spectrum?
- Tech Savvy
- Problem Solver
Hear From Our People
I have been with Spectrum for 6 years. I have a long commute, but waking up every morning to get to a place that provides a paycheck above minimum wage, benefits, and opportunities to excel with the company makes the drive worthwhile. Being a Spectrum Community Solutions agent gives me the opportunity to be a universal agent. The training I received has helped me address my customer's issues and concerns with confidence and makes me feel accomplished at my job.– Keisha, Community Solutions Representative, Greensboro, NC
We are the future and success of Spectrum Community Solutions. We create defining moments that turn frustrated customers into thankful customers. Every day is an opportunity to express genuine care and provide the excellent service that changes how our customers perceive us. Pioneering SCS has given me a sense of accomplishment. It has provided an avenue to share my knowledge with my colleagues and to enhance the customer service experience.– Mario, Community Solutions Representative, San Diego, CA
Learn more about our customer call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
Access Discounted Company Services
You have the chance to use company services at little to no cost, where available.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
ResponsibilitiesDate posted 09/16/2020 Requisition Number: 267134BR Location: United States - North Carolina - Greensboro Area of Interest: Customer Service Position Type: Full Time
- Full-time entry-level customer service role resolving bulk/multiple dwelling unit customer technical repair issues, billing and accounts, as needed.
- Profile: A tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues. Community Solutions Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
If you have a passion and aptitude for technology, our training and mentoring programs can get you ahead of the curve on all the latest Spectrum technology. We'll help you develop the skills to get comfortable in your role troubleshooting and resolving service issues, including account billing, maintenance, enhancements and repairs. You’ll become skilled at using our range of systems to troubleshoot customer provisions using positive communication skills. Use your adaptability, organization, and resourcefulness to support your customers through a range of technical resolutions. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Community Solutions Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Community Solutions Repair Representatives make a real difference to their customers and the company, providing over-the-phone technical support for Video, Internet, and Phone services to customers in community, bulk, and multiple dwelling unit (MDU) accounts. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It's about learning and growing
This may be new for you, but the journey is all mapped out. There’s a lot to learn, and our comprehensive, fully paid training program — including classroom discussions, hands-on exposure, e-learnings, mentoring, and instructor-led training — can make you an authority on Spectrum's industry-leading products and services in just a few weeks. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What it takes to get started
The minimum requirements for the Community Solutions Repair Representative role are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications for the Community Solutions Repair Representative are:
- 6 months or more customer service experience
- 6 months or more of basic technical support experience
- 1 year or more working with computers and multiple software applications
- 6 months or more heavy volume phone experience in a customer service/call center job
- Ability to read, write, and speak fluent Spanish language
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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