Technical Support Rep 1 (Community Solutions)
Greensboro, North Carolina
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join the 95,000+ Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher.
About The Job
- Full Time
- Level: Entry to Midlevel
- Career Progression
Spectrum Community Solutions Repair Representatives are thoughtful and tech-savvy problem solvers whose effective communication skills make all the difference for our community and bulk account customers. Fully paid training and supportive leaders help new Representatives get comfortable with the tools, programs, and techniques that put them on the path to success. Coming from diverse backgrounds and levels of experience, what unites us is a shared goal to create positive experiences for our customers.
What does it take to be a successful Community Solutions Repair Representative at Spectrum?
- Digitally Savvy
- Problem Solver
Hear From Our People
I have been with Spectrum for 6 years. I have a long commute, but waking up every morning to get to a place that provides a paycheck above minimum wage, benefits, and opportunities to excel with the company makes the drive worthwhile. Being a Spectrum Community Solutions agent gives me the opportunity to be a universal agent. The training I received has helped me address my customer's issues and concerns with confidence and makes me feel accomplished at my job.– Keisha, Community Solutions Representative, Greensboro, NC
We are the future and success of Spectrum Community Solutions. We create defining moments that turn frustrated customers into thankful customers. Every day is an opportunity to express genuine care and provide the excellent service that changes how our customers perceive us. Pioneering SCS has given me a sense of accomplishment. It has provided an avenue to share my knowledge with my colleagues and to enhance the customer service experience.– Mario, Community Solutions Representative, San Diego, CA
Learn more about our customer call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
Access Discounted Company Services
You have the chance to use company services at little to no cost, where available.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
ResponsibilitiesDate posted 07/11/2019 Requisition Number: 244368BR Location: United States - North Carolina - Greensboro Area of Interest: Community Solutions, Customer Service, Technical Support Position Type: Full Time
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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