Technical Support Rep 1 (Internet/Voice)
Greensboro, North Carolina
Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring our services to our communities.
About The Job
- Full Time
- Level: Entry
- Career Progression
As tech-savvy problem solvers, Customer Service Representatives – Internet/Voice make a real difference to their customers and our company. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. There’s a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. We promote a positive environment and make sure you have what you need to succeed. If you're eager to learn, this is a role with a lot of potential.
What does it take to be a successful Customer Service Internet/Voice Representative at Spectrum?
- Team player
Hear From Our People
There are so many reasons why I enjoy my job. The variety of schedules help with work-life balance. It’s okay to not know everything, but you get the opportunity to learn all you need to know. I love the people I work with across the company. I work with an awesome, talented, funny, dedicated group of people. There are also amazing benefits. The learning environment is hands-on, the work environment is fast-paced, and I get to help others.Tiffany, Rep 1, Customer Service Internet/Voice, Louisville, KY
Entering the Spectrum family was the best thing that could have ever happened to me! Since the beginning of my career, the experience has been phenomenal. From management and team members all the way to the customers, the support has been there. I have never worked for a company with such a friendly and motivated environment. Being a part of a growing company that cares so much about my success makes me feel one step closer to my dreams!Brene, Rep 1 Customer Service Internet/Voice, Bridgeton, MO
Learn more about the call center.
A Day in the Life
Check out our video and what it’s like to be a Customer Service Representative!
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Health Insurance (Medical/Prescription Drug, Dental and Vision)
Paid Time Off
Paid Holidays, Personal days, Vacation and Sick Time
Access Discounted Company Services
You have the chance to use company services at little to no cost where available.
We provide reimbursement up to $5250 per calendar year for approved eligible courses.
Our company will provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
Life and Disability Insurance
Basic Life and Accidental Death and Dismemberment (AD&D) Insurance of two times your pay.
ResponsibilitiesDate posted 08/14/2019 Requisition Number: 246629BR Location: United States - North Carolina - Greensboro Area of Interest: Customer Service, Information Technology Services, Technical Support Position Type: Full Time
- Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
- Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
Are you ready for something new?
No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you’re ready to grow your skills, this is a role with a lot of potential.
What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
It's about learning and growing
This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you’ll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.
With a deliberate path to success
We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What is takes to get started
The minimum requirements for the Internet/Voice Representative are:
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications for the Internet/Voice Representative are:
- 6 months or more customer service or related experience
- 6 months or more of basic technical support experience
- 6 months or more heavy volume phone experience
- 6 months or more working with computers and multiple software applications
Are you ready to join our team?
Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
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