JOB TITLE:Sup, Tech & Safety Training
Supervises, mentors and develops Trainers within Charter Communications. Delivers learning curriculums and programs that include new hire and skill enhancement training.
This training includes, but is not limited to, technical and safety training, systems, data, and operational training, new product or service launch information, soft skills and functional training.
Consults with assigned KMA business clients and assumes a leadership role within the training team when those in authority are unavailable. Uses technical expertise and advance training skills to deliver more complex subject matter across all product lines as opportunities are available.
MAJOR DUTIES AND RESPONSIBILTIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Supervises and develops trainers, both in and out of the classroom. This includes role modeling the core competences, skills and behaviors of a company leader, assisting with the day to day operation of the training department, observing performance, giving and soliciting feedback, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Collaborates with internal stakeholders and assigned KMA business clientsto identify development needs, gather feedback and review training metrics, and provide feedback to curriculum development team for ongoing improvement.
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes Classroom Instruction, Team Meeting Trainings, Conference Calls, Net Meeting Trainings, Train the Trainer sessions, On-line Learning, Hand-on Labs and Peer to Peer Coaching.
Supervises employees during training.This includes role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Assists with essential administrative duties and functions. This includes conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.
Exhibits a commitment to Continuous Learning. This includes pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Evaluates learning effectiveness, including behavior change/performance improvement on the job; provides feedback to learners and their managers; follows up with leadership team to ensure the learning translates to performance.
Acts as a Subject Matter Expert (SME) to assist the Curriculum Development team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of assigned KMA are reflected in the training content.
Participates in task forces, committees and/or team meetings. Manages projects to drive and execute project plans of key business initiatives. Ability to execute the plan and help manage the tasks, deadlines and ongoing communication of the project.
Performs other duties as requested by supervisor.
Bachelors Degree or equivalent combination of training and/or work experience
Related Work Experience
Four years of training delivery work experience at professional level or equivalent
Related Work Experience
Three years of experience in the related functional area and/or business unit, e.g., Field Operations, Customer Service, Dispatch
Two years of supervisory or management experience
Certifications And Licenses
Meet functional-specific training or equivalent certification requirements.
Advanced Platform/ Facilitation Skills
Lifting and transporting training equipment and setting up classrooms
On feet up to eight (8) hours/day in training
Meets same physical requirements as target audience
Exposure to moderate noise levels
Some training delivery is required
Must be able to travel out of town as required