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2019 Summer Intern: UX Research

Date posted 01/03/2019 Requisition Number: 231935BR Location: United States - Colorado - Greenwood Village Zip Code: 80111 Area of Interest: Other Position Type: Intern
At A Glance
  • If you’re a motivated…
    • Rising Junior or above
    • Graduate-level student
  • You have a 3.0 GPA or higher seeking a degree in one of the following majors listed below from an accredited four-year university:
    • Data Science
    • Design, Art, Media
    • Statistics— Advanced Analytics, Modeling
    • HCI, Research
  • This is a learning-intensive program designed to give you essential business insights and hands-on experience in your field of choice. It’s a full-time, 10-week commitment from May 29, 2019 through August 2, 2019.
  • Benefits include professional development sessions, networking opportunities, and mentorship.

Spend a productive summer with Spectrum
You have clear aspirations and are seeking a summer internship program that will help you meet them. Find it at Spectrum, named one of the Top 100 Internship Programs in the United States by WayUp. Our internships are designed to provide first-rate, hands-on experience in the telecommunications industry. We offer opportunities to gain new skills and elevate the ones you already have, all in a robust and forward-thinking business setting. We’ll connect you with people who can give you a better understanding of the industry and help you accomplish real goals you can add to your résumé. The mentorship opportunities and proximity to leadership are benefits with far-reaching potential in your professional education.

It’s about learning and growing
You’re dedicated, and that means your time as much as your effort. This 10-week, 40hr/week internship offers exposure to real-world business. As a Spectrum Intern, you’ll be essential to two teams — your respective department and your Intern peer group. Partner with other accomplished and dedicated interns on research and cross-functional projects. You’ll have an opportunity contribute real value and meaning to the larger organization.

Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on professional development sessions and networking activities, including the Kickoff Conference on May 29 and 30, webinars, community service, and final presentations. As part of a peer community, you’ll contribute to cross-functional group projects, and should be ready to take on new projects as they come up.

What you can expect in this role
We are focused on learning more about who our customers are now and in the future, to deeply understand how they interact with and feel about our products today, and learn about their wishes for tomorrow. We bring the voice of the customer journey to the forefront of the conversation to shape product strategy, and inform world-class solutions that make our customers’ lives better. We achieve this through a suite of qualitative and qualitative research activities which inject scientific method into our software development equation and are the foundation of our customer experience focus.

Our intern will be part of the UX Research Team embedded within Product Design. The UX Research Intern will support our team with generative and evaluative research methods including workshops, usability testing, surveys, and a broad sweep of activities designed to deliver data and customer insights to our Product and Design stakeholders. This person will work collaboratively alongside other Researchers within cross-functional teams consisting of UX, UI, Prototyping, Content Design, Accessibility, and Industrial Design. We support all residential portals and video applications for responsive web, TV, and Mobile, and all internal application projects. Candidates should be passionate about leveraging research to influence decision making with the goal of building products that deliver customer value.

Here’s what it takes to get started
Skills and experience required for this role include:
  • Ability to travel locally to Spectrum Intern development events and activities throughout the program
  • Housing and transportation; these are not provided by Spectrum
  • Analytical skills
  • iOS and Android
  • Oral and written skills
  • Problem solving skills
  • Product design
  • Project and time management skills
  • Public speaking and presentation skills
  • General knowledge of generative and evaluative research methods, including usability testing, qualitative and quantitative customer insights, and experience with assistive technology and accessibility for digital products
  • Familiarity with design thinking and lean UX philosophy is preferred

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Cable Operations Apply Later

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