Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time. Video Operations cultivates our dynamic video ecosystem, ensuring smooth transitions from source to satellite to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to smooth and improve the user experience. We engineer complex architecture, offering technical troubleshooting and market support for all of our video products, including hardware, software and related infrastructure.
Date posted 04/05/2021Requisition Number: 278677BRLocation: United States - Colorado - Greenwood VillageArea of Interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations, Telecom Engineering, Video OperationsPosition Type: Full Time
The Advanced Video Engineer will be responsible for troubleshooting, resolving and documenting issues within a large, customer-facing, broadband network environment.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM, Linear and ABR Encoders).
Work with Engineering to design and test system designs.
Develop, design and implement electronic systems including audio, video and other multimedia equipment.
Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
Work with the field on the implementation of network related projects and other standardization efforts.
Work with vendors and Engineering to resolve issues and design flaws.
Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
Develop problem resolution procedures required to meet serviceability requirements.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field and or / equivalent work experience
Minimum of three (3) years of engineering work experience
Minimum two (2) years of CATV and/or video delivery/transport systems experience
Minimum two (2) years of experience with IP and MPEG Protocol Analyzers
ADDITIONAL JOB QUALIFICATIONS
Knowledge of Microsoft Outlook, Excel and Word
Experience with Microsoft Visio or equivalent design software
Working knowledge of Arris (DAC) and/or CISCO (DNCS) video delivery systems
Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Project management good to have.
Cisco CCNA or equivalent certification or networking familiarity
Salaries depend on geography, experience, and education; negotiations begin at $61400
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
I have always been intrigued with video and how it works, from the satellite to the customer’s home. It’s also really exciting to be a part of team that is working on the future of the internet and TV. Our teams at Spectrum come from a variety of different backgrounds, with people from all over the world. We get the opportunity to learn and work with some of the most talented people in their field.
Brandon, Director, Video Operations
I’ve been in my role on the Video Operations team since joining Spectrum 3.5 years ago. My role is to ensure that, when our customers watch our video content, it is available when they want it, where they want it, and how they want it. Our employees have unique skillsets and points of view, which makes for great collaboration and leveraging of top talent. The company fosters an environment of success and progression. We have the tools in place to help everyone succeed.