Advanced Video Engineer II - Video Support Center

Full Time United States - Colorado - Greenwood Village Posted 04/22/2021 Areas of interest: Engineering, Information Technology, Network Operations, Systems Engineering, Technical Operations, Telecom Engineering Requisition Number: 280063BR EVD310
JOB SCOPE

The Video Support Center Core (VSCC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES
  • Develop, design and implement electronic systems including audio, video and other multimedia equipment.
  • Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
  • Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
  • Partner with Engineering to design and test system designs.
  • Work with the field on the implementation of network related projects and other standardization efforts.
  • Interact with vendors and Engineering to resolve issues and design flaws.
  • Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
  • Develop problem resolution procedures required to meet serviceability requirements.
  • Actively and consistently support all efforts to simplify and enhance the customer experience
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
  • Minimum of three (3) years engineering work experience
  • Minimum two (2) years of experience in maintaining and troubleshooting video delivery or video applications
  • Minimum two (2) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
  • Must be able to work the following schedule: Sunday thru Wednesday, 8PM - 7AM
ADDITIONAL JOB QUALIFICATIONS
  • Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
  • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
  • Understanding of video network architecture, data networking, system operations, and HFC cable systems are required.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
PREFERRED QUALIFICATIONS
  • One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)
  • Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus


Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $61400. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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