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Advanced Video Engineer III - Video Support Center

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Video Operations cultivates our dynamic video ecosystem, ensuring video delivery from source to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to enhance and entice the user experience. We engineer and operate a complex, nationwide infrastructure all in an effort to sustain a maximum uptime and availability for all of our video services.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Video Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Tuition Reimbursement

    We support continuing education for personal and professional growth.

  • Retirement Savings/401(k)

    100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Health & Welfare

    Medical, prescription, dental and vision plans, plus AD&D insurance at two times your pay and assorted life insurance options.

  • Discounted Services

    Discount on Spectrum Services where applicable (restrictions apply).

  • Paid Time Off

    Paid vacation, sick time, personal days and holidays.

  • Professional Development

    Programs and ongoing training to build skills and technical expertise.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 07/02/2021 Areas of interest: Information Technology, Network Operations, Systems Engineering, Telecom Engineering Requisition Number: 285898BR EVD325-VIDEO JOB SCOPE

The Video Support Center Core (VSCC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.

DUTIES AND RESPONSIBILITIES
  • Develop, design and implement electronic systems including audio, video and other multimedia equipment.
  • Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
  • Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
  • Partner with Engineering to design and test system designs.
  • Work with the field on the implementation of network related projects and other standardization efforts.
  • Interact with vendors and Engineering to resolve issues and design flaws.
  • Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
  • Develop problem resolution procedures required to meet serviceability requirements.
  • Actively and consistently support all efforts to simplify and enhance the customer experience
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
  • Minimum of five (5) years engineering work experience
  • Minimum three (3) years of experience in maintaining and troubleshooting video delivery or video applications
  • Minimum three (3) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
  • Must be able to work the following schedule: Wednesday thru Saturday - 8PM - 7AM
ADDITIONAL JOB QUALIFICATIONS
  • Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
  • Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
  • Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
  • Understanding of video network architecture, data networking, system operations, and HFC cable systems are required.
  • Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
PREFERRED QUALIFICATIONS
  • One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)
  • Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus
EVD325-VIDEO 285898 285898BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $64,500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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