Advanced Video Engineer III - Video Support Center
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Video Operations cultivates our dynamic video ecosystem, ensuring smooth transitions from source to satellite to screen. Working groups are dedicated to creating and harnessing cutting-edge streaming and data technologies to smooth and improve the user experience. We engineer complex architecture, offering technical troubleshooting and market support for all of our video products, including hardware, software and related infrastructure.
- Full Time
- Job Level: Entry to Senior
- Travel: Occasional
What makes you successful in Video Operations?
Check out our top traits to see if you have the right mix.
- Problem Solving
- Detail Oriented
- Team Player
Job FunctionDate posted 08/12/2019 Requisition Number: 243749BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Information Technology Services, Network Operations, Technical Support, Video Operations Position Type: Full Time
The Video Support Center Core (VSCC) is a fast paced 24x7 break/fix team that remotely supports all video transport and devices in Charter Video Operations group. This team operates on the front lines for national and regional video device support for the entire Charter footprint as part of a team of engineers dedicated to resolving and mitigating issues with video throughout the entire nation.
Duties and Responsibilities:
- Develop, design and implement electronic systems including audio, video and other multimedia equipment.
- Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
- Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
- Partner with Engineering to design and test system designs.
- Work with the field on the implementation of network related projects and other standardization efforts.
- Interact with vendors and Engineering to resolve issues and design flaws.
- Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
- Develop problem resolution procedures required to meet serviceability requirements.
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
- Minimum five (5) years Engineering work experience
- Minimum three (3) years of experience in maintaining and troubleshooting video delivery or video applications
- Minimum three (3) years of experience with internal/external direct customer contact in a technical environment (Headend, Network, Telecom, or Operations background)
- Must be able to work the following schedule: Sunday thru Wednesday - 9:00 PM to 8:00 AM.
Additional Job Requirements:
- Strong knowledge and operational use of video surveillance systems and resolution implementation, following established operations procedures.
- Operational experience with building, grooming, and troubleshooting various linear and NextGen/OTT/TVE multiplexing, encoding and transcoding platforms such as Harmonic, Imagine, Arris and Ericsson.
- Basic understanding and experience with Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, Imagine BNPs and APEX1k-3k.
- Basic understanding of video network architecture, data networking, system operations, and HFC cable systems are required.
- Understanding of Content Delivery Networks (CDN) along with the applicable support and delivery methods over IP involving HLS & Smooth Streaming technologies.
- One or more of the following certifications: SCTE BTCS, SCTE Moving Pictures Expert Group (MPEG), SBE SBNT (Certified Broadcast Networking Technologist), SBE-CTO (Certified Television Operator)
- Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA, a plus.
- Experience with IP multicast video in cable Headends, Hubs, industry vendors’ a plus
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
I have always been intrigued with video and how it works, from the satellite to the customer’s home. It’s also really exciting to be a part of team that is working on the future of the internet and TV. Our teams at Spectrum come from a variety of different backgrounds, with people from all over the world. We get the opportunity to learn and work with some of the most talented people in their field.Brandon, Director, Video Operations
I’ve been in my role on the Video Operations team since joining Spectrum 3.5 years ago. My role is to ensure that, when our customers watch our video content, it is available when they want it, where they want it, and how they want it. Our employees have unique skillsets and points of view, which makes for great collaboration and leveraging of top talent. The company fosters an environment of success and progression. We have the tools in place to help everyone succeed.John, Sr. Director, Video Operations
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