Business Analyst

Full Time United States - Colorado - Greenwood Village Posted 03/22/2021 Areas of interest: Business Analysis, Research/Analysis Requisition Number: 277512BR BOP375
JOB SUMMARY:
Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization’s systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations

Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies

Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologies

Oversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes

Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions


Capture, develop, and document data definitions, business rules, and data quality requirements

Create and produce forecasts, reports, ad hoc requests, dashboards, etc.

Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities

Identify and define data quality improvements

Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis
Partners with cross-functional teams to coordinate Field Engineering reporting and/or data documentation for new initiatives.

Audits support systems to ensure data integrity.

Processes feedback, working with SME or enterprise partners and leadership team to standardize and modify tools, processes and procedures to maximize effectiveness.

Perform other duties as required

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to supervise and motivate others
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Cross-functional management skills
Knowledge of process and project management
Knowledge of general accounting and billing procedures
Experience with Tableau/Power Bi.
Experience with SQL


Education
Bachelor’s degree in Business Administration or related field or equivalent experience

Related Work Experience Number of Years
Business Operations Analysis experience 3
Project management experience 3
Telecommunications experience 6-8

WORKING CONDITIONS:
Office environment

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.


Salaries depend on geography, experience, and education; negotiations begin at $61400

For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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