Full TimeUnited States - Colorado - Greenwood VillagePosted 03/22/2021Areas of interest: Business Analysis, Research/AnalysisRequisition Number: 277512BRBOP375
JOB SUMMARY: Serves as a liaison to the business community in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as an understanding of the organization’s systems and capabilities. Educates on the direction of the business. Utilizes understanding of both business process and technical capabilities to implement solutions to the more complex business needs/problems.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations
Ensure complete analysis and understanding of interdependencies, business risks, risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies
Ensure all defined business rules/policies are documented, implemented as designed. Ensure process enablers are working as designed (automated as well as manual). Ensure available technology is leveraged to the fullest extent. Redesign business process where applicable to leverage available or new technologies
Oversee the translation of high level business requirements into functional specifications and then translated to technical specs for configuration and deployment. Develop and maintain library of functions specifications via Change Management processes
Function as the liaison between the business unit and the other supporting functional organizations (IT, OSS, Billing, 3rd Party suppliers, etc.) to properly interpret and deliver to the functional specifications. Ensure alignment between the business operational strategies and technical solutions
Capture, develop, and document data definitions, business rules, and data quality requirements
Create and produce forecasts, reports, ad hoc requests, dashboards, etc.
Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities
Identify and define data quality improvements
Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis Partners with cross-functional teams to coordinate Field Engineering reporting and/or data documentation for new initiatives.
Audits support systems to ensure data integrity.
Processes feedback, working with SME or enterprise partners and leadership team to standardize and modify tools, processes and procedures to maximize effectiveness.
Perform other duties as required PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to analyze and interpret data Ability to quickly identify business problems/opportunities Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to define key performance indicators / metrics Ability to document, prepare and present data-driven presentations Ability to make decisions and solve problems while working under pressure Ability to manage multiple projects at one time Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Ability to supervise and motivate others Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.) Cross-functional management skills Knowledge of process and project management Knowledge of general accounting and billing procedures Experience with Tableau/Power Bi. Experience with SQL
Education Bachelor’s degree in Business Administration or related field or equivalent experience Related Work Experience Number of Years Business Operations Analysis experience 3 Project management experience 3 Telecommunications experience 6-8 WORKING CONDITIONS: Office environment
Salaries depend on geography, experience, and education; negotiations begin at $61400
For more information on Spectrum’s benefits, please click here.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.