Skip to Main Content
Search jobs

Customer Security Specialist - Network Operations

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Hear from our team

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 07/19/2021 Areas of interest: Engineering, Information Technology, Network Operations, Technical Operations Requisition Number: 280814BR ISE350-APO JOB SCOPE

Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.

DUTIES AND RESPONSIBILITIES
  • Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
  • Handle occasional outgoing security related customer service calls.
  • Review security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
  • Occasionally educate customers about threats, remediation, countermeasures, and network hardening along with discussions about AUP and copyright violations.
  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security exceptions, updates, and documents security controls.
  • Ensure consistent treatment of customers accused of violating Charter’s Acceptable Usage Policy (AUP) regarding high speed data customer services.
  • Assist in resolving security incidents and concerns.
  • Conduct Malware awareness outreach campaigns.
  • Other duties as assigned by the manager.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum of one (1) year of experience in a Client service / support environment.
  • Minimum of one (1) year of experience in Technical support area.
  • Must be able to work shift: Tues-Sat 12pm-9pm
ADDITIONAL JOB QUALIFICATIONS
  • Customer service oriented with the ability to provide a high level of service and support to our customer base.
  • Familiar with developing/maintaining security policies, procedures, and incident response activities.
  • Knowledge of current and emerging security threats and vulnerabilities.
  • Familiar with control types and methods.
  • Able to produce metrics reports on security initiatives.
  • Multi-tasking while managing time effectively, and work in a team environment, sharing workloads and responsibilities

Job Code : ISE350-APO

280814 280814BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


The pay for this position has a minimum of $37500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.



For more information on Spectrum’s benefits, please click here.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
Apply Now Email Job

Map my commute

Go to map

Related jobs

View All of Our Available Opportunities

Sign up for job alerts

Sign up to receive the latest career opportunities directly to your inbox.

Areas of interestEnter a location and a category, and click "Add" to create your Job Alert.

  • Engineering, Greenwood Village, Colorado, United StatesRemove
  • Engineering, Denver, Colorado, United StatesRemove
  • Information Technology, Greenwood Village, Colorado, United StatesRemove
  • Information Technology, Denver, Colorado, United StatesRemove
  • Network Operations, Greenwood Village, Colorado, United StatesRemove
  • Network Operations, Denver, Colorado, United StatesRemove
  • Technical Operations, Greenwood Village, Colorado, United StatesRemove
  • Technical Operations, Denver, Colorado, United StatesRemove

Spectrum employeeAre you currently a Spectrum employee?