Customer Security Specialist - Network Operations

Full Time United States - Colorado - Greenwood Village Posted 05/03/2021 Areas of interest: Engineering, Information Technology, Network Operations, Technical Operations Requisition Number: 280814BR ISE350
JOB SCOPE

Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.

DUTIES AND RESPONSIBILITIES
  • Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
  • Handle incoming and perform outgoing security related customer service calls.
  • Review security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
  • Educate customers about threats, remediation, countermeasures, and network hardening along with discussions about AUP and copyright violations.
  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security exceptions, updates, and documents security controls.
  • Ensure consistent treatment of customers accused of violating Charter’s Acceptable Usage Policy (AUP) regarding high speed data customer services.
  • Assist in resolving security incidents and concerns.
  • Conduct Malware awareness outreach campaigns.
  • Other duties as assigned by the manager.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum of one (1) year of experience in a Client service / support environment.
  • Minimum of one (1) year of experience in Technical support area.
ADDITIONAL JOB QUALIFICATIONS
  • Customer service oriented with the ability to provide a high level of service and support to our customer base.
  • Familiar with developing/maintaining security policies, procedures, and incident response activities.
  • Knowledge of current and emerging security threats and vulnerabilities.
  • Familiar with control types and methods.
  • Able to produce metrics reports on security initiatives.
  • Multi-tasking while managing time effectively, and work in a team environment, sharing workloads and responsibilities


Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $37500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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