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Director - Application Platform Operations

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 08/05/2022 Areas of interest: Engineering, Information Technology, IT Management/Project Management, Leadership Requisition Number: 319219BR Business unit: Network Operations EGN700-APO ** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **

JOB SCOPE

Develop, integrate, deploy, and promote continual service improvements of engineering practices to ensure stable delivery of solutions consistent with company initiatives and expectations. Direct project planning, capital budgeting and business plan development. Builds relationships with stakeholders to establish a productive customer-focused culture and ensures a high degree of cross functional communication in line with product deployment and support.

DUTIES AND RESPONSIBILITIES
  • Lead innovative and collaborative work teams
  • Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the existing provisioning systems, purchasing, budgeting, staff development, business plan development, deployment of new products, and assisting with capital projects.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Drive efficiency in managing provisioning fallouts including SCI and War room tickets
  • Envision and promote automation to improve accuracy and performance
  • Continue successful expansion of the DART project with enhanced scope and functionality thus improving the overall customer experience
  • Develop operational analytics for metrics and reporting of provisioning systems
  • Envision and manage improved analytics
  • Manage all technical operations at the system level to maintain the integrity of the operating environments and assure quality and consistency of all services to end users.
  • Provide technical support and direction to all locations regarding new or existing technologies, operational standards, and staff development.
  • Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget.
  • Monitor current procedures and tests performed in accordance with FCC standards to insure compliance with Charter standards.
  • Monitor and review system material management procedures, and security to insure compliance with standard operating procedures.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
  • Minimum ten (10) years of experience in application development and operations
  • Minimum nine (9) years of Engineering and Operations Management experience
  • Minimum five (5) years of Project Management experience
ADDITIONAL JOB QUALIFICATIONS
  • Exceptional leadership and technical skills familiar with cable technologies and fulfillment and service delivery systems for large complex ecosystems.
  • Thorough technical understanding of the design, architecture and implementation of COTS products for provisioning and activation (Oracle technologies and databases, WebLogic, AWS, Kubernetes, Hadoop)
  • Demonstrated understanding of DevOps principles having a track record of transforming organizations
  • Solid foundation and technical understanding of databases, algorithms and design patterns
  • Possess a deep technical knowledge of UI/UX development, HTML5, CSS3, and API development
  • Strong business acumen having the ability to lead large, cross-functional teams to achieve results
  • Knowledge of all FCC and other government agencies compliance reports, rules and regulations
  • Ability to operate customer facing production services at web scale, 24/7/365
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
  • Possess effective communications skills including presentation skills
  • Make decisions and solve problems while working under pressure
  • Analyze and resolve complex issues, both logical and interpersonal
  • Ability to plan, prioritize and organize multiple projects and tasks effectively
  • Strategic and Organizational Agility
PREFERRED QUALIFICATIONS
  • SCTE/BCTE certification or equivalent
  • Knowledge and industry experience of cable services
WORKING CONDITIONS
  • Office environment
  • Some travel required

#LI-AK
EGN700-APO 319219 319219BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $135,300.00 to $239,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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