Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
Job level: Entry to Senior
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
Inside Network OperationsRead about our growing collaborative Network Operations teams.Learn More
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Speaker 1: This is Spectrum. A wide range of ideas, a broad scope of solutions, ideas that inspire innovation and advanced technology. Solutions, like delivering superior products and service to more than 32 million customers in 41 States.
Spectrum is connecting more people to fast, reliable internet and wifi, providing crystal clear HDTV and expanding our voice capabilities to include mobile phone service, to meet the demand for a better wireless experience.
Our drive to deliver superior service goes far beyond the home. Spectrum provides powerful network support and advertising solutions to help businesses, large and small, reach their goals. We're in your neighborhoods, covering the local stories and events with exclusive 24/7 news and sports programming. We have 93,000 well-trained dedicated employees.
From military veterans, to those just entering the workforce, to a new generation of pioneers and creators. Spectrum offers dynamic career opportunities to a diverse range of talent.
Our dependable 750,000 mile network is fueling new ideas, energizing new endeavors, and empowering our customers to achieve their full potential. This wide range of ideas, this broad scope of solutions, this is Spectrum.
Opportunity and innovationFind a career in advanced technology here.
Narrator: Spectrum, America's fastest growing TV, internet and voice provider is seeking engineers, database, administrators, and software developers looking for a career in advanced technologies.
Our Network Operations Team pushes the boundaries, by innovating and maintaining our cloud-based technology.
Enjoy career opportunities that only a company 100,000 strong can offer, along with full benefits, 401k, and complimentary services.
For a career in network operations, go to jobs.spectrum.com.
Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:
Medical, prescription drug, dental, and vision plans available.
Paid Time Off
Paid vacation, sick and personal time, and holidays.
401(k) Retirement Savings
We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.
We support continuing education for personal and professional growth.
Advancement is a very real and achievable goal.
Training and Certification
Sponsored courses help enhance your skills.
Position Type: Full TimeLocation: Greenwood Village, Colorado, Denver, ColoradoDate Posted: Date posted 08/05/2022Areas of interest: Engineering, Information Technology, IT Management/Project Management, LeadershipRequisition Number: 319219BRBusiness unit: Network OperationsEGN700-APO** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
Develop, integrate, deploy, and promote continual service improvements of engineering practices to ensure stable delivery of solutions consistent with company initiatives and expectations. Direct project planning, capital budgeting and business plan development. Builds relationships with stakeholders to establish a productive customer-focused culture and ensures a high degree of cross functional communication in line with product deployment and support. DUTIES AND RESPONSIBILITIES
Lead innovative and collaborative work teams
Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the existing provisioning systems, purchasing, budgeting, staff development, business plan development, deployment of new products, and assisting with capital projects.
Actively and consistently support all efforts to simplify and enhance the customer experience.
Drive efficiency in managing provisioning fallouts including SCI and War room tickets
Envision and promote automation to improve accuracy and performance
Continue successful expansion of the DART project with enhanced scope and functionality thus improving the overall customer experience
Develop operational analytics for metrics and reporting of provisioning systems
Envision and manage improved analytics
Manage all technical operations at the system level to maintain the integrity of the operating environments and assure quality and consistency of all services to end users.
Provide technical support and direction to all locations regarding new or existing technologies, operational standards, and staff development.
Coordinate preparation of the capital and operating budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budgeted plan to meet or exceed annual cash flow, including negotiating with contractors and vendors to achieve bids within budget.
Monitor current procedures and tests performed in accordance with FCC standards to insure compliance with Charter standards.
Monitor and review system material management procedures, and security to insure compliance with standard operating procedures.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
Minimum ten (10) years of experience in application development and operations
Minimum nine (9) years of Engineering and Operations Management experience
Minimum five (5) years of Project Management experience
ADDITIONAL JOB QUALIFICATIONS
Exceptional leadership and technical skills familiar with cable technologies and fulfillment and service delivery systems for large complex ecosystems.
Thorough technical understanding of the design, architecture and implementation of COTS products for provisioning and activation (Oracle technologies and databases, WebLogic, AWS, Kubernetes, Hadoop)
Demonstrated understanding of DevOps principles having a track record of transforming organizations
Solid foundation and technical understanding of databases, algorithms and design patterns
Possess a deep technical knowledge of UI/UX development, HTML5, CSS3, and API development
Strong business acumen having the ability to lead large, cross-functional teams to achieve results
Knowledge of all FCC and other government agencies compliance reports, rules and regulations
Ability to operate customer facing production services at web scale, 24/7/365
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward and professional manner
Possess effective communications skills including presentation skills
Make decisions and solve problems while working under pressure
Analyze and resolve complex issues, both logical and interpersonal
Ability to plan, prioritize and organize multiple projects and tasks effectively
Strategic and Organizational Agility
SCTE/BCTE certification or equivalent
Knowledge and industry experience of cable services
Some travel required
#LI-AK EGN700-APO 319219 319219BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $135,300.00 to $239,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.