Director, Digital Platforms Agency - Connected Devices

Full Time Greenwood Village, Colorado, Denver, Colorado Posted 09/23/2021 Areas of interest: Leadership, Product, Project Management Requisition Number: 292162BR MPD768
JOB SUMMARY
This technology leader is responsible for cross-functional connected media device development teams within the Digital Platforms organization. Responsible for achieving business outcomes through the delivery of customer-facing software solutions in collaboration with internal product teams. Develops a high performing outcome-focused organization by creating and fostering an iterative and continuously-improving environment. Ensures a high degree of cross-functional communication and participation in line with product planning, development, and support.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Lead an innovative and collaborative team of software developers to produce exceptional digital products that enhance the customer experience.

Establish and measure performance targets for management of team.

Develop an effective leadership team and assist them with developing their direct reports to drive a high-performance culture.

Mentor and guide team members to help gain confidence and experience with communication, leadership and collaboration skills, enabling growth and advancement in their careers.

Lead development of new products, technologies, and initiatives.

Review selections on bids for contracted projects, and provide recommendations as necessary.

Oversee capital budget process and execute approved budget plan.

Lead and participate in succession planning.

Responsible for the quality and performance of all software solutions created.

Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.

Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.

Build, maintain, and iteratively improve the cross-functional and lean team with a diverse set of roles that is designed to efficiently deliver outcomes.

Develop processes for cross-functional skills development within team.

Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.

Develop and operationalize a communication plan that ensures alignment with internal and external teams.

Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Possess a deep technical knowledge of development processes and practices
Experience with connected media device platforms, such as Apple TV, Fire TV, Roku, and others
Direct leadership experience with front and back-end software development teams
Experience with service-based architectures, API development, cloud-based infrastructure, and large datasets
Experience with multiple UI technologies including HTML5, React, and Angular
Experience with IP video streaming and services
Experience with high traffic software services including their performance testing and load analysis
Extensive experience working with product design teams across omni-channel experiences
Understands where the customer and industry is going and how our products must adapt to meet those needs
Demonstrated experience delivering big meaningful changes across the organization
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to manage and train cross-functional teams
Ability to prioritize and organize effectively and independently
Expert ability to analyze and interpret data and synthesize recommendations
Ability to think strategically and anticipate future trends, needs and expectations
Excellent cognitive and communications skills
Excellent analytical skills and data driven decision making ability
Strong business acumen and sense of urgency to achieve business results
Strong customer focus, good communication skills and capable of balancing strategic initiatives with immediate business needs
Strong problem resolution techniques, ability to find solutions
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Strong presentation tool skills, including MS Excel and PowerPoint


Education
Bachelor's degree in technical field such as engineering or computer science or relevant work experience.

Related Work Experience Number of Years
Technical Software Experience 8+
Experience Leading Complex Software Projects 8+
Team (Direct Staff) Leadership 5+
Budget Management 2+

PREFERRED QUALIFICATIONS
Skills /Abilities and Knowledge

Related industry experience- Cable, Telecommunications, Software/Online Services
Experience with headless content management systems

Education
Master’s preferred

WORKING CONDITIONS
Office environment
Travel as required


EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability MPD768 292162 292162BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $135,300.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

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