Director of Video Operations - Switched Digital

Full Time Greenwood Village, Colorado, Denver, Colorado Posted 07/28/2021 Areas of interest: Information Technology, Leadership, Network Operations, Telecom Engineering, Video Operations Requisition Number: 287957BR EVD700

The Director for Switched Digital Video (SDV) leads a team of engineers and managers focusing on session based video delivery systems that provide video services to our cable customers, and reports to the VP of Video Operations VOD/SDV. The Director oversees all activities of the staff, manages the department, and supports team development for Charter Video Operations. The Director creates and maintains relationships with the internal and external stakeholders of the business in order to establish a productive and customer-focused culture. You will be expected to develop, deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations.
The Director for Switched Digital Video (SDV) plays a key role in driving the strategy, operations, and development of session based video delivery for Charter’s Video Operations group.

  • Lead Video Operations Switched Digital Video (SDV) initiatives related to improving existing solutions and operationalizing new ones
  • Drive continuous improvement activities resulting in the department surpassing operational metrics
  • Secure and enhance credibility with internal and external team members to direct planning and implementation, while driving deliverable timelines.
  • Proactively identifies key metrics for the video platform and drives health performance and usage metrics to meet them.
  • Setting up the team to manage Tier 4 support and works closely with Advance Engineering, Software Engineering, Network Engineering, and Video Network Operations Deployment Headend operations staff on system design, configuration, and Deployment.
  • Provide engineering support and direction for new or existing technologies and current operational initiatives.
  • Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
  • Actively and consistently support all efforts to simplify and enhance the customer experience across video platforms.
  • Provide technical leadership and strategy to a cross functional team through the development, implementation and launch of new processes.
  • Lead and mentor team to ensure compliance and consistency across projects.
  • Directs quality control programs for engineering operations and consistent operational procedures.
  • Enable teams to manage their platform backlog to ensure work is properly prioritized and delivered in a timely manner.
  • Actively participate in and/or facilitate the development of deliverables to ensure changes or enhancements to existing products and processes are performed with no negative impact to Customer, and Service Quality
  • Mentors and guides the work of technical staff.
  • Provides engineering support and direction for new or existing technologies and current operational initiatives.
  • Directs capital budget process, executes approved budget plan.
  • Performs other duties as requested.
  • Knows, understands and follows company policy.
  • Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience
  • Minimum of ten (10) years of Video or Network engineering work experience
  • Minimum of seven (7) years of experience in session based (VOD or SDV), or Video Control and Distribution Systems
  • Minimum of seven (7) years of direct management experience
  • Exceptional communicator with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Advanced knowledge of Video Solutions in the cable environment, VOD, SDV, CDN architectures and operations
  • Knowledge of IP Video Delivery solutions, Conditional Access Systems, DAC, DNCS, DCAS, SDV, and QAM
  • MBA degree
  • SCTE/BCTE certification or equivalent
  • Industry and vendor specific certifications and training

#LI-AK EVD700 287957 287957BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $101,600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

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