Director, Software Engineering

Full Time United States - Colorado - Greenwood Village Posted 04/14/2021 Areas of interest: Information Technology, Leadership Requisition Number: 279418BR MPD738
Responsible for overseeing the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Ensures engineering and operational excellence by providing a highly available API platform at web scale. Collaborates across the organization to define development standards and implement such data solutions that align with our broader corporate strategy and ultimately drive a superior customer experience. Directs and develops the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Responsible for Charter’s customer self-service APIs and requisite infrastructures, and Content Management systems that power user experiences.

Promotes a culture of data-driven operations by ensuring that all APIs are deeply instrumented and monitored.

Ensures operational efficiency and availability of all systems and applications.

Partners with other Charter teams from Product, to infrastructure and application development.

Leads continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences.

Promotes adoption of systems/tools/processes where appropriate.

Partners with senior leadership on the continuing transformation of Charter into a data and analytics driven organization.

Directs a high-performing development and vertical leader team recruiting, training, coaching and developing effective leaders and staff.

Ensures teams have appropriate support to meet goals and ensure that project risks are identified, mitigated and communicated to stakeholders.

Ensures that the data platform and services are compliant with industry and government regulations, while protecting our data assets with the highest levels of security.

Promotes a strong customer service and business-oriented ethic in the entire team.

Exhibits strong management and leadership skills with a proactive participative management style.

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Technical leader familiar with reactive platforms like Akka, Node.JS, Play, etc.
Exposure to GraphQL based APIs
Experience developing distributed software operating in JVM and on Linux
Comprehensive understanding of public cloud infrastructure services capabilities such as AWS
Comprehensive understanding of modern microservices architectures employed at web scale
Ability to operate customer facing production services at web scale, 24/7/365
Strong understanding of DevOps principles and practices
Experience leading people and projects to a successful, high impact outcome
Excellent communication skills: Listening, verbal and written
Ability to analyze and resolve issues, both logical and interpersonal
Ability to negotiate and defuse conflict
Self-motivator, independent, cooperative, flexible, creative
Ability to act independently or with limited direction
Demonstrates effective communications skills including presentation skills
Ability to plan, prioritize and organize effectively
Some knowledge of telecommunication/cable services or industry experience preferred, but not required

BA or BS College Degree or related work experience
Master’s Degree or MBA preferred

Related Work Experience
5+ years of Telecommunication industry leadership experience to include
6+ years of Software engineering team management
7+ years of Distributed computing software development

Office environment
Some travel required

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $101600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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