Full TimeUnited States - Colorado - Greenwood VillagePosted 04/19/2021Areas of interest: Engineering, Telecom EngineeringRequisition Number: 279893BREGN315
JOB SUMMARY Responsible for evaluating customer premises and HFC networks against Charter technical quality assurance standards and specifications (residential and commercial). Support CPN Home certification and End of Line minimum requirements, and ensure predictive tools are understood and that preventative maintenance and signal leakage programs are in place. Keep abreast of current written industry standards, Charter standards and contribute to ensure appropriate documentation is maintained and available for the enterprise. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Develop and evaluate customer premise (residential and commercial) technical specifications and standards for implementation
Develop and evaluate installer/technician workforce management processes and procedures
Evaluate Field Operations test equipment and materials for approval
Develop, implement and monitor Charter customer premise TQA program across enterprise
Responsible for conducting system evaluations to ensure corporate standards are aligned throughout the organization in areas of operations and around materials, tools and test equipment
Implement and enhance consistent operational practices and ensure that technical operations practices are consistent with company initiatives and expectations
Subject matter expert for Field Operations curriculum development (technical standards, workforce management & safety)
Provide technical direction and training around Charter’s Technical Quality Assurance Program to regions/KMAs and field Technical Operations managers, supervisors and inspectors
Assist in the development and documentation of technical standards around customer premises network and HFC network specifications and operational requirements
Works on multiple projects simultaneously to support Technical Operations team members and partner departments
Perform other duties as required
REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to motivate others Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge of all FCC compliance reports and other rules and regulations Comprehensive understanding of applicable local and state rules and regulations Comprehensive understanding of OSHA rules and regulations, both federal and state Knowledge of company products and services Knowledge of all technical aspects of CATV construction and engineering theory, policies, procedures, and guidelines regarding HFC networks and field technical operations. Proficient at conducting CPN and HFC network performance tests Knowledge of cable television products and services Ability to analyze and interpret data
Education Bachelor's degree in electronic engineering or equivalent experience Industry and vendor specific certifications and training
Related Work Experience 5+ years technical experience
WORKING CONDITIONS Office & lab environment Field environment Regular travel upwards of 30-40% is required. More as needed.
EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $64500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.