Field Operations Engineer III

Full Time United States - Colorado - Greenwood Village Posted 04/19/2021 Areas of interest: Engineering, Telecom Engineering Requisition Number: 279893BR EGN315
Responsible for evaluating customer premises and HFC networks against Charter technical quality assurance standards and specifications (residential and commercial). Support CPN Home certification and End of Line minimum requirements, and ensure predictive tools are understood and that preventative maintenance and signal leakage programs are in place. Keep abreast of current written industry standards, Charter standards and contribute to ensure appropriate documentation is maintained and available for the enterprise.

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop and evaluate customer premise (residential and commercial) technical specifications and standards for implementation

Develop and evaluate installer/technician workforce management processes and procedures

Evaluate Field Operations test equipment and materials for approval

Develop, implement and monitor Charter customer premise TQA program across enterprise

Responsible for conducting system evaluations to ensure corporate standards are aligned throughout the organization in areas of operations and around materials, tools and test equipment

Implement and enhance consistent operational practices and ensure that technical operations practices are consistent with company initiatives and expectations

Subject matter expert for Field Operations curriculum development (technical standards, workforce management & safety)

Provide technical direction and training around Charter’s Technical Quality Assurance Program to regions/KMAs and field Technical Operations managers, supervisors and inspectors

Assist in the development and documentation of technical standards around customer premises
network and HFC network specifications and operational requirements

Works on multiple projects simultaneously to support Technical Operations team members and partner departments

Perform other duties as required

Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.) Knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Knowledge of company products and services
Knowledge of all technical aspects of CATV construction and engineering theory, policies, procedures, and guidelines regarding HFC networks and field technical operations.
Proficient at conducting CPN and HFC network performance tests
Knowledge of cable television products and services

Ability to analyze and interpret data

Bachelor's degree in electronic engineering or equivalent experience
Industry and vendor specific certifications and training

Related Work Experience
5+ years technical experience

Office & lab environment
Field environment
Regular travel upwards of 30-40% is required. More as needed.

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $64500. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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