Lead Accessibility Compliance Manager

Full Time Greenwood Village, Colorado, Denver, Colorado Posted 09/22/2021 Areas of interest: Legal, Product Requisition Number: 292163BR MNP312
The Spectrum Accessibility Center of Excellence exists to create empowering and inclusive experiences for our customers and employees. We go above and beyond compliance to design universal product experiences that work for everyone.

It is the responsibility of the Lead Accessibility Compliance Manager to serve as subject matter expert for accessibility obligations, engage cross-functionally, achieve any necessary assurance and documentation, and to proactively manage and mitigate risk in partnership with leadership, business owners and stakeholders. This function participates in providing meaningful process transformation, organizational problem-solving and supports the execution of compliance related project tasks and deliverables.

Primary subject matter expert and project manager for accessibility compliance within Accessibility Center of Excellence.

Accountable for successful delivery of FCC certification-related documentation in collaboration with internal stakeholders and leadership.

Assess new projects and new products, services and experiences to ensure appropriate management of accessibility-related obligations by internal teams.

Translates obligations and guidance to product owners and business stakeholders by working closely with accessibility engineers that are embedded with the product teams.

Work closely through Accessibility leadership with Legal & Regulatory teams for guidance as needed and on behalf of Accessibility team and internal stakeholders.

Manage reporting on and inclusion of accessibility language in master agreements, statements of work and contracts.

Help Accessibility leadership identify opportunities to adapt and better support all products, services and experiences with obligations given dynamic nature of the business.

Internally support Legal & Regulatory teams during an agency complaint related to an accessibility-related feature or customer experience; working on resolution, in partnership with Accessibility leaders, with internal teams across Customer Operations, Field Operations, Product & Technology as needed.

Track data and deliver insights on opportunities brought forward by customers with disabilities to provide visibility to leadership and seek continuous improvement.

Leverage existing data and insights across the company related to accessibility or customers with disabilities to identify trends and opportunities.

Support Accessibility leadership on partnering with Legal, Regulatory and Government Affairs related to accessibility-related rulemaking activity at State and Federal agencies, helping translate and support implementation to the business for new obligations or rules.

Responsible for keeping Accessibility leadership aware of trends in accessibility legal and compliance.

Skills/Ability and Knowledge

Strong ability to collaborate and develop excellent working relationships with leadership, peers and project members
Strong cognitive and communications skills, including ability to read, write, speak and understand English to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Strong business acumen and sense of urgency to achieve business results
Ability to influence others around shared outcomes and towards change management
Ability to make decisions and solve problems while working under pressure
Ability to manage complex projects including prioritization and organization skills
Ability to analyze and interpret data
Ability to flex and adapt to dynamic nature of the business.
Experience in showing judgment and initiative in the accomplishment of job duties
Experience in developing and interpreting data, analytics and trends analysis
Experience in documenting, preparing, and delivering data-driven presentations to all levels of the organization
Experience working with multiple teams outside of your own group in large / complex organizations
Knowledge of accessibility, including WCAG, CVAA, ADA and/or Section 508
Knowledge in conducting risk assessments and developing associated action plans

Bachelor’s Degree business, legal, government, policy or related field

Related Work Experience
3+ years of Experience in accessibility, compliance, legal and/or risk mitigation
3+ years of Project management at an enterprise setting or similar organization
2+ years of Delivering outcomes cross-functionally across multiple teams outside of your own group

Experience in the telecommunications industries, preferably in cable
Some experience working with product or development teams
IAAP Certified Professional in Accessibility Core Competencies (CPACC)

Project Management certification or successful completion of a recognized project management curriculum is preferred

Office environment MNP312 292163 292163BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $85,900.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

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