Lead Accessibility L&D Manager

Full Time United States - Colorado - Greenwood Village Posted 04/15/2021 Areas of interest: L&D/Training, Product Requisition Number: 279403BR MNP308
Company Overview:
Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.

Plays a critical role in implementing the learning function of accessiblity products and practices both internally with employees and externally for accessibility customers which directly impacts the consumer experience. Provides guidance on accessibility standards and practices.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Lead, manage and monitor projects from concept through implementation; including managing timelines, risks and issues while also monitoring continuous improvement plans.

Consult with Learning Leaders to ensure they are creating accessible learning content.

Partner with Learning Teams to ensure their employees have the skills to support customers and employees with disabilities.

Responsible for agent-facing knowledge management content related to accessibility and disabilities, including the creation of an accessibility landing page.

Design and develop high quality learning content for Accessibility within the Digital Platforms group.

Conduct review of training materials to ensure learning objectives are met.

Provide enhancements and revisions to existing materials based on stakeholder/SME feedback.

Maintain current knowledge of latest industry tools and processes.

Manage all functions of eLearning design including storyboarding, scripting, assessment and multimedia inclusion.

Enable project managers/leaders with implementing learning function processes and making improvements/changes.

Finalize project scope, while meeting or exceeding quality standards and customer expectations.

Assemble project plans and teamwork assignments, directing work efforts on a daily basis, identifying and communicating resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriately.

Responsible for tracking and reporting on key project milestones and adjusting project and/or resource plans as necessary.

Develop, modify, enhance, and deliver learning modules for internal employees as well as for customer facing employees that assist accessibility customers.

Test training modules for accessibility and diagnose complex issues and evaluate, recommend, and execute the best resolution.

Ensure learning documents are complete, current, and appropriately maintained for record keeping.

Proactively meet with the internal customers of an assigned project to provide project status updates and reporting and to gather project-related feedback.

Ensure alignment of the implementation of Accessibility standards across various products and platforms.

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Understanding of WCAG 2.1 Levels A and AA
Ability to utilize Microsoft Office Applications (Word, Excel, Powerpoint, Outlook)
Ability to leverage advanced and emerging digital learning tools, delivery methods, and platforms.
Brings proven accessibility knowledge and methods to learning applications from concept to launch
Strong knowledge of platform specific nomenclature
Fully engaged and positive member of a collaborative team
Ability to sketch and generate big-picture ideas for early-stage accessibility work
Demonstrates strong time management skills and the ability to be self-directed when needed
Demonstrates strong client (presentation) communication skills and the ability to present and sell ideas to various audiences (technical and non-technical)
Experience with project estimation
Experience with planning and facilitating user research and usability tests with disabled users
Excellent written and verbal communication skills
Excellent analytical and troubleshooting abilities

Bachelor's Degree in Education, Adult Learning, or equivalent real world experience

Related Work Experience / Number of Years
Instructional Design and Development Experience / 4+
Project Management Experience / 3+

Office environment

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $72200. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

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