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Lead Experience Intelligence Analyst, Spectrum Enterprise

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Full Time Greenwood Village, Colorado, Denver, Colorado Posted 11/18/2022 Business unit: Spectrum Enterprise Areas of interest: Product, Research/Analysis Requisition Number: 328122BR MRS355
At a glance:
  • Are you skilled at building automated data analytics, dashboards and reporting?
  • Can you support Digital Product, Design and Operations stakeholders in making data-driven decisions and monitoring impacts on the client and team member experience?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise is a national provider of fiber-based technology solutions that believes connectivity is fundamental to the progress of every organization. We are committed to helping our clients achieve greater business success by providing solutions designed to meet their evolving needs. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. For more information visit enterprise.spectrum.com.

Highlights:

As Lead Experience Intelligence Analyst, you assist stakeholders in understanding the effectiveness of our digital tools and applications and the quality of the experience we are delivering to clients. You collaborate with analysts, database architects and other teams to implement and manage dashboards, reporting and automated analytics.

You guide peers in prioritizing and building solutions that address stakeholder needs while modeling best practices in data discovery, automation and testing. You work within an office environment and collaborate with teams across the organization via in-person and digitally.

Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax child care spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on Spectrum services where available.
What you will do:
  • Encourage companywide success through active and consistent support of all efforts to simplify and enhance the client experience.
  • Enhance digital applications by using user-centered design (UCD) process methods from concept to launch.
  • Improve the client experience by championing the value and necessity of research and usability testing to the organization.
  • Support the organization and clients by writing test plans for usability and A/B tests.
  • Complete polished reports for internal clients and UX team to leverage.
  • Maximize efforts by compiling and sharing results in an easy to understand and impactful manner.
  • Communicate with internal clients about the research and usability testing processes and recommend the appropriate deliverables based on client needs.
  • Identify the best methodologies, tactics and tools to deliver high quality results in a cost-effective way.
  • Analyze qualitative and quantitative results to extract key insights and recommendations.
  • Mitigate project risks by managing the scope, timeline and deliverables.
  • Create timeline estimates and serve as a consultant and subject matter expert to the organization regarding how research and testing can be leveraged.
  • Manage agency and vendor relationships and efforts when services are outsourced to ensure deliverables.
Required keys for success:
  • Eight or more years of analytical or related experience.
  • Proficient in Microsoft Word, Excel, PowerPoint, Omniture, Tableau, Google Analytics and Adobe Analytics.
  • Fully engaged and positive member of a collaborative team that is willing to teach and mentor other designers.
  • Demonstrated research and usability testing background via recent samples.
  • Understanding of user-centered design and prior experience leading complex research and testing projects.
  • Passionate about the client and advocating on what’s best for the client.
  • Articulate with the ability to serve as the voice of the client.
  • Experience leading client meetings and creating and delivering presentations.
  • Strong time management skills and the ability to self-direct as needed.
  • History of accurate project estimation.
  • Track record of planning and facilitating user research and usability tests.
  • Proven ability to create personas and client journey maps.
  • Excellent written and spoken English communication skills with all levels of an organization
Your education:
  • Bachelor’s Degree in design, HCI or a related field, or an equivalent combination of education, training and experience (required).
MRS355 328122 328122BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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