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Manager, DOCSIS - Capacity Planning

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Network Technology Operations (NTO) improves data transfer, maximizes stability and efficiency over established infrastructure, and simplifies operations. Our foundational DOCSIS teams integrate communication architectures, topologies, hardware, software, transmission and signaling links, and protocols into complete network configurations. On top of that, Cable, Wireless Operations, and Video groups innovate next-generation entertainment and communications platforms to enhance capabilities. IP Management and Circuit Utilization groups advance and integrate technologies to create a seamless, satisfying customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 09/06/2019 Requisition Number: 248684BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Network Operations, Project Management, Technical Operations Position Type: Full Time
JOB SCOPE

The Manager, DOCSIS is directly involved with the planning and deployment of new products and services. Work with Engineering to facilitate the handoff of new products from testing to operational readiness. Responsible for directing and managing all Cable Modem Termination System (CMTS). Implement and ensure consistent operating, configuration and engineering standards to ensure stable product delivery aligned with department initiatives and expectations. Coordinate capital planning for DOCSIS related initiatives with Engineering, Core and IP Management and ensure execution of approved budgeted plan.

DUTIES AND RESPONSIBILITIES
  • Develops a disciplined, detailed and structured team and assist with developing their direct reports as to drive a high performance culture and environment.
  • Oversees designated operations which include all DOCSIS CPE devices to ensure unparalleled customer experience.
  • Provides engineering support and direction for new or existing technologies and current operational initiatives.
  • Evaluates and consults with Corporate, Regional and KMA levels of leadership regarding DOCSIS Solutions & Services.
  • Directs quality control programs to ensure consistent operational procedures for the DOCSIS solution.
  • Supports capital budget process for the DOCSIS services and solutions, execute approved budget plan.
  • Ensures current procedures and tests are performed in accordance with Charter Policy and Procedures, and adheres to company NCM policies and other related Engineering standards.
  • Leads and participates in succession planning.
  • Performs other duties as requested.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Engineering or related field and / or equivalent work experience
  • Minimum eight (8) years network engineering experience
  • Minimum six (6) years of Network Operations and/ or Implementation experience
  • Minimum three (3) years Management experience
  • Minimum two (2) years Project Management experience
ADDITIONAL JOB QUALIFICATIONS
  • Advanced knowledge of DOCSIS Solutions, CCAP and other developing standards, as well of DOCSIS Modulation profiles, TFTP, TOD, CM files, and other related provisioning elements
  • Ability to handle multiple projects, tasks, make decisions and solve problems while working under pressure, as well as supervise and motivate others
  • Proficient in using personal computer and software applications
  • Comprehensive understanding of HVAC and power distribution systems
  • Knowledge of Analog Transmission Line Theory, Electronic theory, Fiber Optic theory and IP Addressing
PREFERRED QUALIFICATIONS
  • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc), as well as (NCTI, SCTE, BCT/E)
  • Knowledge of company products and services
WORKING CONDITIONS
  • Office environment
  • Travel as required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations Apply Now Apply Later

Quote

I have enjoyed my time at Spectrum for several reasons. I am first and foremost appreciative of the inclusive environment. You have the opportunity to be involved in as many projects and policy discussions as you choose, along with day-to-day projects. Our leadership sees the value of both and is appreciative of all contributions. Spectrum also sees value in employee development and provides programs for both educational and technical growth. I have seen team leaders encourage all team members to take advantage of these programs and support individuals’ efforts to grow. I enjoy the exposure to technology. We engineers we have the opportunity to discuss, learn, and work with some of the most advanced technology available in the marketplace.

Robert, Network Engineer III

In my 25 years of working in the cable/telecom industry, Spectrum has been the best environment. I believe it is due to the diversified work force, training opportunities, and emphasis on teamwork among senior and junior engineers. I believe my fellow engineers would agree that we have the opportunity to discuss, learn, and work with some of the most advanced technology available. And Spectrum provides great benefits! Looking back over the years, I can’t think of a better place to work.

Michael, Network Engineer IV

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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