Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.
Job level: Entry to Senior
What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.
Inside Network OperationsRead about our growing collaborative Network Operations teams.Learn More
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Position Type: Full TimeLocation: Greenwood Village, Colorado, Denver, ColoradoDate Posted: Date posted 05/18/2022Areas of interest: Information Technology, IT Management/Project Management, Systems EngineeringRequisition Number: 312138BRBusiness unit: Network OperationsESY500-APO
Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the existing provisioning systems, purchasing, budgeting, staff development, business plan development, deployment of new products, and assisting with capital projects.
DUTIES AND RESPONSIBILITIES
Single customer issue tickets are completed within SLA
Define and track critical KPIs that will drive the team efficiency
Look for more opportunity to automate repeated process/steps
Act as an escalation point of contact for all front line team(DOJ/Repair/PAC) issues
Drive root cause analysis for any new issues / ticket patterns identified by the team
Represent the team on any IT outages / Incident bridges
BASIC / MINIMUM QUALIFICATIONS
Bachelor’s degree Engineering, Information Technology, Computer Science or related field, and / or related work experience.
Minimum ten (10) years experience in Application Support
Minimum five (5) years experience as an IT tier-2 team Manager
ADDITIONAL JOB QUALIFICATIONS
Established knowledge in using ticketing and software tools such as: Remedy, Incident portal, Jira, Service Now etc.
Experience in Telecom industry, specific to provisioning flow for HSD, Voice, Video line of business
Experience with RPA automation implementation (UiPath preferred)
Experience in Agile Development processes
Highly organized with exceptional attention to detail
Experience in creating and monitoring the team progress based on the KPIs
Excellent oral and written communication skills
Extraordinary relationship management experience
Ability to adapt communication style to effectively work with multiple levels within an organization
Managed Onshore/Offshore model
Established knowledge of database architecture, design, and implementation
Established sound business knowledge of disciplines outside of designated technical domain
Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
Established knowledge of development tools, application frameworks, and testing tools
Established knowledge of diagramming software, such as Visio.
#LI-AK ESY500-APO 312138 312138BR
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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