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Manager - Systems Engineering

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 05/18/2022 Areas of interest: Information Technology, IT Management/Project Management, Systems Engineering Requisition Number: 312138BR Business unit: Network Operations ESY500-APO
JOB SCOPE

Responsible for providing direction and leadership to the system technical department while maintaining system integrity and overseeing operations of the existing provisioning systems, purchasing, budgeting, staff development, business plan development, deployment of new products, and assisting with capital projects.


DUTIES AND RESPONSIBILITIES
  • Single customer issue tickets are completed within SLA
  • Define and track critical KPIs that will drive the team efficiency
  • Look for more opportunity to automate repeated process/steps
  • Act as an escalation point of contact for all front line team(DOJ/Repair/PAC) issues
  • Drive root cause analysis for any new issues / ticket patterns identified by the team
  • Represent the team on any IT outages / Incident bridges
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor’s degree Engineering, Information Technology, Computer Science or related field, and / or related work experience.
  • Minimum ten (10) years experience in Application Support
  • Minimum five (5) years experience as an IT tier-2 team Manager
ADDITIONAL JOB QUALIFICATIONS
  • Established knowledge in using ticketing and software tools such as: Remedy, Incident portal, Jira, Service Now etc.
  • Experience in Telecom industry, specific to provisioning flow for HSD, Voice, Video line of business
  • Experience with RPA automation implementation (UiPath preferred)
  • Experience in Agile Development processes
  • Highly organized with exceptional attention to detail
  • Experience in creating and monitoring the team progress based on the KPIs
  • Excellent oral and written communication skills
  • Extraordinary relationship management experience
  • Ability to adapt communication style to effectively work with multiple levels within an organization
  • Managed Onshore/Offshore model
  • Established knowledge of database architecture, design, and implementation
  • Established sound business knowledge of disciplines outside of designated technical domain
  • Established knowledge of order fulfillment and provisioning flows and systems such as order orchestration, inventory management, and service activation
  • Established knowledge of development tools, application frameworks, and testing tools
  • Established knowledge of diagramming software, such as Visio.

#LI-AK ESY500-APO 312138 312138BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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