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Network Engineer II - DOCSIS Operations

Greenwood Village, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.
Network Technology Operations (NTO) improves data transfer, maximizes stability and efficiency over established infrastructure, and simplifies operations. Our foundational DOCSIS teams integrate communication architectures, topologies, hardware, software, transmission and signaling links, and protocols into complete network configurations. On top of that, Cable, Wireless Operations, and Video groups innovate next-generation entertainment and communications platforms to enhance capabilities. IP Management and Circuit Utilization groups advance and integrate technologies to create a seamless, satisfying customer experience.

  • Full Time
  • Job Level: Entry to Senior
  • Travel: Occasional

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Success Profile

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  • Analytical
  • Problem Solving
  • Detail Oriented
  • Flexible
  • Leadership
  • Team Player

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Job Function

Date posted 10/21/2020 Requisition Number: 269044BR Location: United States - Colorado - Greenwood Village Area of Interest: Information Technology, Network Engineering Position Type: Full Time
JOB SCOPE

Assists or leads in the planning, forecasting, implementation, and identification of resource requirements for network systems of high complexity for the 11 DOCSIS Regions of Charter Communications. Designs and establishes corporate standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of approved network architecture and designs. Leader in staff development efforts. The incumbent will build moderate to complex products and features that directly improve/streamline DOCSIS Operational / Deployment & Support capabilities, ultimately to improve the consumer experience. The role will create innovative solutions by developing and implementing tools, apps and utilities.

DUTIES & RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience within the DOCSIS teams
  • Leads in network planning, network architecture design and engineering (DOCSIS)
  • Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations (DOCSIS)
  • Evaluates new products, performs network problem resolution.
  • Leads in the development and documentation of technical standards.
  • Develops and implements approved methods of procedure.
  • Designs and establishes corporate standards, develops and implements network
  • enhancements and makes recommendations for improvement.
  • Works on projects/ systems/issues of high complexity surrounding network planning, configuration and optimization.
  • Provides escalated tier support across organizations and to third party vendors, including on call.
  • Works on one or more projects as a team leader.
  • Coordinates activities/updates with Regional ISP teams
  • Coaches less experienced staff (mentor).
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Knows, understands and follows company policy.
  • Performs other duties as requested by supervisor.
BASIC/ MINIMUM QUALIFICATIONS
  • Bachelor's Degree in Computer Science, Electrical Engineering, or related field and / or equivalent work experience
  • Minimum of three (3) years of network engineering experience
  • Minimum of two (2) years of Cisco and/or Juniper work experience
  • Minimum of two (2) years of Data network experience
  • Must be able to work the following schedule: Sunday to Thursday, 8:00PM to 5:00AM
ADDITIONAL JOB QUALIFICATIONS
  • Ability to use personal computer and software applications
  • Data networking knowledge (OSI Model, TCP/IP, Optical Transport, RF)
  • Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet, DOCSIS (2.0 and later), RF technology, and Transport technologies and protocols
  • Knowledge in network design, network architecture, protocols and network topology, network protocols – OSPF/BGP/IS-IS/RIP, TCP/IP, and the OSI Model
  • Advanced knowledge in using ticketing and software tools to support the current operations.
  • Advanced Knowledge of network devices, network appliances, and network designing software, such as Visio
  • Working knowledge of industry DOCSIS standards (3.0), CMTS devices (Arris, Casa, and Cisco)
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
  • Able to use the following office equipment telephone, copier, fax, and calculator
  • Knowledge of Microsoft Office
  • Ability to work in a team environment
PREFERRED QUALIFICATIONS
  • Knowledge of company products and services
  • Cisco Certified Network Professional (CCNP or CCIP)
  • Industry and vendor specific certifications and training (Arris, Casa, Cisco, Juniper, Alcatel-Lucent, etc.)
  • WORKING CONDITIONS:
  • Office Environment
  • May work in Network Lab environment
  • 24X7 Network Operations environment
  • Occasional travel as required

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.


The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations ENE309-NTO Apply Now Apply Later

Quote

I have enjoyed my time at Spectrum for several reasons. I am first and foremost appreciative of the inclusive environment. You have the opportunity to be involved in as many projects and policy discussions as you choose, along with day-to-day projects. Our leadership sees the value of both and is appreciative of all contributions. Spectrum also sees value in employee development and provides programs for both educational and technical growth. I have seen team leaders encourage all team members to take advantage of these programs and support individuals’ efforts to grow. I enjoy the exposure to technology. We engineers we have the opportunity to discuss, learn, and work with some of the most advanced technology available in the marketplace.

Robert, Network Engineer III

In my 25 years of working in the cable/telecom industry, Spectrum has been the best environment. I believe it is due to the diversified work force, training opportunities, and emphasis on teamwork among senior and junior engineers. I believe my fellow engineers would agree that we have the opportunity to discuss, learn, and work with some of the most advanced technology available. And Spectrum provides great benefits! Looking back over the years, I can’t think of a better place to work.

Michael, Network Engineer IV

Rewards

  • Health Benefits

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

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