Network Engineer II - DOCSIS Support Desk
Greenwood Village, Colorado
Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Network Technology Operations (NTO) improves data transfer, maximizes stability and efficiency over established infrastructure, and simplifies operations. Our foundational DOCSIS teams integrate communication architectures, topologies, hardware, software, transmission and signaling links, and protocols into complete network configurations. On top of that, Cable, Wireless Operations, and Video groups innovate next-generation entertainment and communications platforms to enhance capabilities. IP Management and Circuit Utilization groups advance and integrate technologies to create a seamless, satisfying customer experience.
- Full Time
- Job Level: Entry to Senior
- Travel: Occasional
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- Problem Solving
- Detail Oriented
- Team Player
Job FunctionDate posted 02/07/2020 Requisition Number: 258190BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Information Technology Services, Network Operations, Technical Support Position Type: Full Time
Under limited supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems within the 11 different DOCSIS regions across Charter Communications. Follows corporate standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of approved network architecture and designs. Assists in staff development efforts. Must have the ability to work the following shift- 10:00pm to 9:00am Wednesday thru Saturday
DUTIES AND RESPONSIBILITIES
- Participates in DOCSIS planning/deployment operations, network architecture design and engineering.
- Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
- Evaluates new products, performs network problem resolution.
- Assists in the development and documentation of technical standards.
- Implements approved DOCSIS methods of procedure and Implements and assists in designing corporate standards, develops and implements network enhancements and makes recommendations for improvement.
- Works on projects/systems/issues of varying complexity surrounding network planning, configuration and optimization.
- Provides tier support across organizations.
- Works on one or more projects as a project team member, regularly as a project team lead.
- Coaches less experienced staff.
- Adheres to industry specific local, state, and federal regulations, as applicable.
- Bachelor's Degree in Computer Science, Electrical Engineering, or related field and/or equivalent work experience
- Minimum three (3) years network engineering experience
- Minimum two (2) years Data network experience
- Minimum one (1) year DOCSIS experience
- Must have the ability to work the following shift: Wednesday thru Saturday - 2PM to 1AM
- Cisco Certified Network Professional (CCNP or CCIP)
- Ability to use personal computer and software applications, and knowledge of Microsoft Office
- Comfortable working in a team environment, as well as being able to perform duties in a very fast pace environment and ability to learn new technology quickly
- Intermediate knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single mode Fiber, UTP, etc.), bridging, switching, routing, Ethernet, SNMP, DOCSIS (2.0 and higher), RF transmission, and transport technologies and protocols
- Intermediate Knowledge in network design, network architecture, protocols and network topology (OSPF, BGP, IS-IS, SNMP, and RIP)
- Intermediate Knowledge in TCP/IP and the OSI Model, using ticketing and software tools to support the current operations
- Experience of basic network devices and basic network appliances (Arris/Cisco/Casa – CMTS), and of network designing software, such as Visio
- Knowledge of MBO cable systems and provisioning, including DOCSIS technology (3.0)
- Industry and vendor specific certifications and training (Arris, Casa, Cisco, Juniper, Alcatel-Lucent, etc
- 24 X 7 Network Operations environment
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
I have enjoyed my time at Spectrum for several reasons. I am first and foremost appreciative of the inclusive environment. You have the opportunity to be involved in as many projects and policy discussions as you choose, along with day-to-day projects. Our leadership sees the value of both and is appreciative of all contributions. Spectrum also sees value in employee development and provides programs for both educational and technical growth. I have seen team leaders encourage all team members to take advantage of these programs and support individuals’ efforts to grow. I enjoy the exposure to technology. We engineers we have the opportunity to discuss, learn, and work with some of the most advanced technology available in the marketplace.Robert, Network Engineer III
In my 25 years of working in the cable/telecom industry, Spectrum has been the best environment. I believe it is due to the diversified work force, training opportunities, and emphasis on teamwork among senior and junior engineers. I believe my fellow engineers would agree that we have the opportunity to discuss, learn, and work with some of the most advanced technology available. And Spectrum provides great benefits! Looking back over the years, I can’t think of a better place to work.Michael, Network Engineer IV
INSIDE NETWORK OPERATIONS
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Paid Time Off
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