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Principal Engineer I – Email Platforms

Greenwood Village, Colorado; Denver, Colorado

Spectrum’s growth and success in the ever-evolving technological landscape are built on the sophisticated innovations and service reliability our Network Operations groups provide. Our Operating Model focuses on maintaining operational excellence and reliability of Spectrum’s network to enhance our customer’s experience. The Network Operations environment is based on our Key Laws of Focus which values accuracy, resiliency and response time.

Applications Platform Operations (APO) encompasses an expansive range of proficiencies over five major areas of expertise: IT Security, Provisioning, Operations System Support, Data Implementation, and Email and Customer Portal. We focus on the technology and services that create a seamless and secure customer experience.

  • Full-time
  • Job level: Entry to Senior
  • Travel: Occasional

Success profile

What makes you successful in Applications Platform Operations? Check out the top traits we’re looking for and see if you have the right mix.

  • Analytical
  • Problem Solving
  • Detail-oriented
  • Flexible
  • Leadership
  • Team Player

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Rewards

Spectrum wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Health Insurance

    Medical, prescription drug, dental, and vision plans available.

  • Paid Time Off

    Paid vacation, sick and personal time, and holidays.

  • 401(k) Retirement Savings

    We provide a 100% match for every dollar you contribute, up to 6% of your eligible pay.

  • Education Assistance

    We support continuing education for personal and professional growth.

  • Career Progression

    Advancement is a very real and achievable goal.

  • Training and Certification

    Sponsored courses help enhance your skills.

Responsibilities

Position Type: Full Time Location: Greenwood Village, Colorado, Denver, Colorado Date Posted: Date posted 10/19/2021 Areas of interest: Information Technology, IT Management/Project Management, Systems Engineering Requisition Number: 294008BR EGN601-APO JOB SCOPE

Responsible for engineering activities that maintain and enhance Charter’s residential and commercial email platforms. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.

DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
  • Analyzes and revises existing system logic difficulties and documentation as necessary.
  • Tests and reviews system designs.
  • Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
  • Mentors and guides the work of technical staff.
  • Reviews work plans and designs and advises on improvements.
  • Adheres to industry specific local, state, and federal regulations, as applicable.
  • Knows, understands and follows company policy.
  • Performs other duties as requested by manager.
BASIC / MINIMUM QUALIFICATIONS
  • Masters or Bachelor's Degree in Engineering or related field or Equivalent work experience
  • Minimum of Eight (8) years of Engineering work experience
  • Minimum of Eight (8) years of Project management work experience
  • At least Five (5) years of Knowledge of email architecture and environments such as OpenWave, Cassandra, Scality, IMAP and POP protocol, and SMTP
ADDITIONAL JOB QUALIFICATIONS
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Knowledge of related industry specifications and standards
  • Knowledge in network design, network architecture, protocols and network topology
  • Knowledge in TCP/IP and the OSI Model
  • Knowledge in using ticketing and software tools to support the current operations.
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
  • Ability to use personal computer and software applications
  • Preferred knowledge in email deliverability, which includes inbound and outbound MTA environment, and Cloudmark anti-SPAM and Phishing application.
PREFERRED QUALIFICATIONS
  • Systems Administration work experience
  • Messaging application work experience
  • Database support and development work experience
  • Enterprise Application Integration work experience
  • RHCE
  • Industry and vendor specific certifications and training preferred (messaging, mass storage technologies, Cassandra)
WORKING CONDITIONS
  • Office Environment
  • May work in Lab or Data Center/Implementation Facility environment
  • 24X7 Network Operations environment
  • Occasional travel as required
EGN601-APO 294008 294008BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $107,600.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.



Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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