Full TimeUnited States - Colorado - Greenwood VillagePosted 04/22/2021Areas of interest: Engineering, Information Technology, IT Management/Project Management, Network Operations, Systems Engineering, Technical OperationsRequisition Number: 280260BREGN601
This is a multi-faceted support role that directly interacts with Video Operations Teams, Vendors, and other organizations within Charter as necessary to provide technical solutions. The role is responsible for driving technical direction and aiding in resolution during video related events, coordinating cross functional expertise within the VSC, delivering business critical projects, mentoring and educating other VSC personnel, managing operational tasks and activities in an efficient and professional manner and ensuring all team targets are met, as advised, by Video Operations leadership. This role is also expected to contribute to the department as a subject matter expert on video systems architecture for troubleshooting, problem mitigation, root cause analysis and data analytics for video system outages, impairments and chronic intermittent issues.
DUTIES AND RESPONSIBILITIES
Responsible for engineering activities that maintain and enhance the company's video transportation, delivery, conditional access, and VOD/SDV systems.
Provide leadership for fixing firmware, software, and hardware supporting Charter’s video solutions.
Construct tech tips and troubleshooting documentation to validate functional performance for video acquisition, processing, and encoding solutions.
Assist in the repair, documentation and training of new test tools and automation frameworks to the VSC team.
Study future technology developments and formulate associated troubleshooting/ training/ reporting strategies.
Provide timely and accurate information and status updates to functional leaders.
Provide day-to-day technical leadership, mentoring, and technical guidance to VSC team members.
Develop and implement standards, policies, and procedures.
Understand and define technical roadmaps within Video Operations to ensure sound technical process, troubleshooting procedures and documentation exist within the Video Support Center.
Develop, design and implement video transportation troubleshooting solutions, documentation and training.
Support T4 operations and work with vendors and engineering, as needed, to resolve customer or redundancy related issues.
Trouble resolution, operations and maintenance of video systems
Provide internal advanced engineering support by using Cable TV technologies.
Responsible for creating and delivering training to the VSC team at large.
Undertaking special projects of assigned systems, including system troubleshooting, root cause analysis, reporting and documentation.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience
Minimum eight (8) years video network engineering experience
Minimum eight (8) years of experience working with video systems from an operational and / or engineering perspective.
Minimum seven (7) years of experience working within an MSO environment
Minimum five (5) years of project management experience
ADDITIONAL JOB QUALIFICATIONS
Experience with Video acquisition, transcoding/encoding, multiplexing, and modulation, using such equipment as: Cisco DCMs, Arris CAP/DM6400 Cherry Pickers, BMRs, BNPs, Harmonic ProStreams and common cable CPE
Advanced knowledge of Video Compression (i.e. MPEG-2, MPEG-4, H264, HEVC, J2K, etc.) and Audio Compression (i.e. Dolby AC3, Dolby Digital Plus, AAC, etc.)
Understanding of IP networking, TCP/IP protocols, Routing and Switching
Experience with network and element management systems, Arris (DAC) and/or CISCO (DNCS) video delivery systems
Managing optical transport platforms service gateways (i.e. Cisco ONS, Infinera DTN / DTNx / Flex, Ciena).
Solid knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Singlemode Fiber, UTP, etc.), bridging, switching, routing, Ethernet and transport technologies and protocols
Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
Technical knowledge of other key components of controller ecosystem: QPSK, Netcrypt, GQAM, NE, NC.
Advanced operational and troubleshooting skills on multiple aspects of Cable TV systems
Experience with some or all of the following cable technologies (i.e. EdgeQAM, DAC, DNCS/EC, Passport, SARA, and and the following Video On Demand technologies (i.e. Synamedia, Commscope, Concurrent and/or Ericsson).
Creating documentation with technical writing utilizing MS Office suite, scripting with either PERL, Bash, or Shell, as well as MYSQL, SQL
Advanced knowledge of networking and file management protocols
Experience working with backend systems; MySQL, SQL, etc.
Ability to self-manage time and priorities in a fast-paced work environment all while working with and lead cross-functional teams including Product, Operations, IT, Care, etc.
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E, CCNP, CCIE, CCDE, or CISS)
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $90600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.