Principal Engineer II -DOCSIS Design & Engineering

Greenwood Village, Colorado, Denver, Colorado

At Spectrum, everything we do relies on the innovative technology we create to simplify and enhance the customer experience. As Software Developers, we evolve and support the most critical of these programs and applications in a DevOps model. Resolving complex issues across a wide range of platforms and collaborating with world-class companies to do so, we keep the most advanced systems running seamlessly at scale. Our recommendations and solutions keep Spectrum technology moving forward as far as we can imagine.

  • Full Time
  • Job Level: Entry and Midlevel
  • Career Progression

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  • Analytical
  • Collaborative
  • Conceptual
  • Digitally Savvy
  • Tech Savvy
  • Logical

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I took a short consulting contract 'just to see' what it would be like and fell in love with the people here. My team has an incredible focus on growth and a culture of learning. Our tag line is 'while (!perfect) { improve() }!' It’s exciting to be part of something larger than myself with a team to help carry out that vision. I’m still in awe of all the moving parts.

Sandy, Sr Director, Software Development


  • Work-Life Balance

    Regular hours and an emphasis on life outside the office

  • Paid Training and Professional Development

    Development programs and ongoing training to build skills and technical expertise

  • Paid Time Off

    Paid vacation, sick time, personal days, and holidays

  • Free and Discounted Services

    Access company products and services at little to no cost, where available

  • Leading Retirement Savings Plans

    100% match for every dollar you contribute, up to 6% of your eligible pay

  • Comprehensive Health Benefits

    Comprehensive medical, prescription drug, dental, and vision plans

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Date posted 06/14/2021 Requisition Number: 281246BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering, Information Technology, IT Management/Project Management, Network Operations, Systems Engineering, Technical Operations Position Type: Full Time

Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and electrical systems. Works closely with technical operations staff on system design and configuration. Advanced technical and design skills. Collaborates with the design teams and advises team leaders.

  • Diagnose highly complex problems and design long term fixes.
  • Propose & document best operational practices and processes to customers, internal teams and senior management teams.
  • Ensure proper follow up to highly complex fixes to include but are not limited to proposed changes in existing network design and or architectures, best processes for new project and initiatives.
  • Must take on leads for any new network platforms introduced into production environments and determine all operational validations tests and requirements (Supporting OTF / EFT /etc…).
  • Prepare written reports and other technical documentation necessary to communicate ideas, concepts, and details necessary to accomplish specific goals
  • Contribute and lead the definition of operational and support requirements for new network related technologies and products.
  • Constantly proactively manage and monitor all production DOCSIS D&E environments for any issues using all tools and resources available.
  • Proactively / actively monitor all network related issues using all tools available.
  • Troubleshoot, diagnose, and repair complex DOCSIS related impairments.
  • Actively work with engineering groups and teams to ensure proper understanding of all DOCSIS D&E initiatives.
  • Ability to travel to other Charter based locations across nation for Operational support – as needed (seldom needed).
  • Must perform operational guidance towards other members of the DOCSIS D&E to ensure all technical integration, changes, standards and documentation are met.
  • Ability to mentor others within the DOCSIS D&E team.
  • Proactively design, implements, monitors, enhances and troubleshoots technical solutions for unforeseen issues in network infrastructure.
  • Plan and coordinate technical meetings to support company initiatives.
  • Provide complex training for other peer groups on new and existing technologies.
  • Provide escalation path for lowered Tiers and outside groups for all network DOCSIS D&E issues.
  • Create and define operational tool requirements for all Operations group.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Assigned complex and critical projects that involve several technical systems and constituents.
  • Analyzes and revises existing system logic difficulties and documentation as necessary.
  • Tests and reviews system designs.
  • Reviews work plans and designs and advises on improvements.
  • Provides advanced technical guidance and detailed support for DOCSIS D&E teams.
  • Must obtain and maintain a detailed understanding of VoIP traffic and application flows.
  • Punctual, regular, and consistent attendance.
  • Ability to work in a 24 x 7 environment, all shifts.
  • Knows, understands and follows company policy, as well as, adhering to industry specific local, state, and federal regulations, as applicable.
  • Perform other duties as requested by manager.
  • Bachelor’s degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum of ten (10) years of detailed hands-on troubleshooting of complex large scale CMTS/RF/ TCP/IP networks with a minimum of five years in an ISP/MSO like environment.
  • Minimum of ten (10) years of Engineering and Project Management experience
  • Must have well-developed communication skills and a customer-centric attitude. With the ability to read, write and speak the English language; to communicate with employees, customers, suppliers in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Advanced knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
  • Extremely Advanced knowledge of following routing protocols: DOCSIS 1.x / 2.x / 3.0 & 3.1, ISIS, RIP, OSPF, BGP, SNM, HSRP, IPv6, Multicast and other management defined protocols.
  • Advanced Knowledge of CMTS based Platforms: Cisco uBR10k, cBR8, ARRIS E6000, Casa C100G, Nokia OLT, Remote-Phy.
  • Understanding of ACLs, prefix lists, firewalls and other security methods and best practices.
  • Working Knowledge of DNS, DHCP, IP Provisioning and IP Management, in addition to, IPv6, VoIP/PacketCable, DOCSIS, and DSCP.
  • Knowledge for QoS/DSCP infrastructure in support of VoIP services/products.
  • Ability to troubleshoot complex network related problems escalated from other organizations within the company.
  • Define operational support requirements for new network related technologies and products.
  • Ability to review and create technical changes for accuracy and recommend changes to support operational guidelines
  • Advanced knowledge in network design, network architecture, protocols and network topology, as well as TCP/IP and the OSI Model
  • Provide complex technical training to lower Tiered groups.
  • Detailed knowledge of UNIX, Linux and Solaris operating systems.
  • Knowledge of highly complex network infrastructures and multiple products residing on them.
  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly, and use personal computer and software applications
  • Master’s Degree in Engineering
  • Knowledge of company products and services
  • Cisco Certified Internetwork Expert (CCIE)
  • Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

The pay for this position has a minimum of $101600. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.

The health and safety of our employees and candidates is very important to us. Spectrum has adopted virtual mobile recruiting tools that allow us to continue meeting new candidates. We look forward to “virtually” meeting you.

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

FCC Unit: 13541 Business Unit: Network Operations EGN701 Apply Now Apply Later

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