Product Analyst - Voice Services

Full Time Greenwood Village, Colorado, Denver, Colorado Posted 06/08/2021 Areas of interest: Product, Research/Analysis Requisition Number: 281107BR MPD355
JOB SUMMARY
Responsible for conducting business analysis activities around existing voice products and new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supporting a new product. Develop financial models and business cases (including market assessment & competitive analysis) as needed to support the development of the Unified Communications and Voice product roadmap. Act as liaison between Product Management and technical and operational support groups impacted by new products and product enhancements - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
  • Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
  • Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
  • Perform market assessment and competitive analysis.
  • Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
  • Model and forecast business trends based on historical data sets and planned product changes or feature launches.
  • Support product and feature launches with data analysis and presentation that reflects the customer’s experience and usage of the new product/feature.
  • Identifies data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
  • Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
  • Perform other duties as required

REQUIRED QUALIFICATIONS
Skills /Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to analyze and interpret data
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
  • Ability to quickly become subject matter expert on multiple databases and reporting tools
  • Strong analytical and problem solving skills
  • Expertise in Excel and PowerPoint

Education
Bachelor’s degree in Science, Engineering, Math, Finance, or related field or equivalent experience

Related Work Experience
3 - 5 years Business Analysis experience

PREFERRED QUALIFICATIONS
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with direct management and company personnel
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Cross-functional working skills

WORKING CONDITIONS
Office environment

Job Code : MPD355

281107 281107BR

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


The pay for this position has a minimum of $55000. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.



For more information on Spectrum’s benefits, please click here.

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