Full TimeGreenwood Village, Colorado, Denver, ColoradoPosted 06/08/2021Areas of interest: Product, Research/AnalysisRequisition Number: 281107BRMPD355
JOB SUMMARY Responsible for conducting business analysis activities around existing voice products and new product requests to identify business problems and propose business solutions. Provide a complete analysis of the organizational and operational impacts of developing, implementing, and supporting a new product. Develop financial models and business cases (including market assessment & competitive analysis) as needed to support the development of the Unified Communications and Voice product roadmap. Act as liaison between Product Management and technical and operational support groups impacted by new products and product enhancements - such as Engineering, IT, Customer Operations. Possess knowledge of each group's technical capabilities, systems, processes, capacity, etc. and applies that knowledge to translate the business or user needs into business requirements and possible solutions that can be executed within the constraints of the project and the organization.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience
Gather, analyze, refine, validates, documents and maintains complex data for the associated Charter line of business.
Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
Perform market assessment and competitive analysis.
Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for process improvement and an improved customer experience.
Model and forecast business trends based on historical data sets and planned product changes or feature launches.
Support product and feature launches with data analysis and presentation that reflects the customer’s experience and usage of the new product/feature.
Identifies data gaps, researches methods to fill these gaps and makes recommendations to business line for gap funding.
Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.
Perform other duties as required
REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to define key performance indicators / metrics
Ability to document, prepare and present data-driven presentations
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
Ability to quickly become subject matter expert on multiple databases and reporting tools
Strong analytical and problem solving skills
Expertise in Excel and PowerPoint
Education Bachelor’s degree in Science, Engineering, Math, Finance, or related field or equivalent experience
Related Work Experience 3 - 5 years Business Analysis experience
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with direct management and company personnel
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Cross-functional working skills
WORKING CONDITIONS Office environment
Job Code : MPD355
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $55000. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation such as commissions or bonuses.
For more information on Spectrum’s benefits, please click here.
Our Commitment During COVID-19 Your health and safety is important to us, as such we’re using virtual recruiting tools to safely meet with qualified candidates. We are working in the office, following CDC guidelines. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.